Darren Hollis | Page 3

My experience at Mark Kia exceeded expectations! The sales staff was friendly, knowledgeable, and a pleasure to to do business with. sales staff was friendly, knowledgeable, and a pleasure to to do business with. More

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Great experience with friendly service!! Everything went smooth and I would recommend Mark Kia to anyone! smooth and I would recommend Mark Kia to anyone! More

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We had a very fun and friendly negotiation with Many and Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not re Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not really understanding the options. We made the deal contingent on us trying the car and deposited $2000 toward the price. We asked about the extended warranty several times and they said it would be taken care of in financing (which I did not need as we were paying cash). Anyway we still went to financing and they said we could get all the available warranties for a total of around $6000 which was ludicrously high and set the tone for anything that followed, we were not happy with Joshua's effort to quadruple+ overcharge. He eventually offered the bumper to bumper for $1600, we declined as I had zero trust in him. After getting home and researching it I realized the “S” was a lower powered car and the contract was missing a few things we stated we wanted (HomeLink and there was a charge for window tinting that was to be split but was not). I emailed Darren to clarify.. I received a terse email saying that it was not in the contract (no kidding, that is why I emailed). I emailed again and did not get a reply. We decided to follow up on the different HP engines. I found an LX (no Turbo) and EX (with turbo) to test drive at another dealer as there were none at Mark. The difference was dramatic. After considering everything I called Manny and told him that we were invoking our right to terminate the deal. He said the $2000 was non-refundable and that we had signed an agreement (we had not). I was very surprised and expressed shock, he finally remembered our agreement. After going back and forth it was agreed that he would mail a check. When I look back I am amazed that Manny did not immediately offer to refund our deposit and offer to help us with another model, that would have been a better experience. More

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Excellent service from start to finish Darren was polite and understanding I was comfortable sharing what I needed from him and he made it happen and financing was just as amazing thank you both and understanding I was comfortable sharing what I needed from him and he made it happen and financing was just as amazing thank you both More

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