Daryl NeSmith | Page 9

Bait and Switch Dealer I would never buy a car from this dealership. They sent me a specific car and quoted an out the door price. They got me to come into the dealership by I would never buy a car from this dealership. They sent me a specific car and quoted an out the door price. They got me to come into the dealership by quoting a fair price (trucar price) for a vehicle we wanted. They said they were having a sale and needed to sell 32 cars over the weekend. When we went to pay for the car we were told they actually didn't have that specific car yet but they could get it for us. They also told us the price would be $1800 higher. Which pushed the price to MSRP. Some sales price! We passed and purchased the car from a different reputable Mazda dealer. BTW, we purchased the car for the same price Jim Ellis would not honor. More

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No detail left out Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car purchas Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car purchasing scenario). His exceptional attention to detail - a quality that I value so much - and kind and helpful demeanor made this a truly stress-free and expedient process. I will certainly send anyone looking for a Mazda his way! Daryl Nesmith, Sales Manager, was also wonderful - friendly with a helpful and laid back demeanor. No one in this process ever pressured me or made me feel rushed in any way. Thank you, Hilton! Sincerely, Kathy Norton More

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Very pleasant. Your satisfaction is their priority. My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a pa My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a parking lot to experience the power and control of the car. I really liked the test drive and was ready to buy immediately. Mazda 3 was not my first choice when considering buying a new car but it won me over after I test drove a Honda civic. There was no comparison to the look, feel,and swaggy tech features of the Mazda. The financing process was a little frustrating being that I had to mention over and over again that I did not want my credit pulled because I had already secured a finance company. Also, there was an issue with me getting the correct car. The sales rep initially told me that I would be getting the bose system. When I drove the car home I noticed it did not have it. I called the dealership and they agreed to exchange the car for an upgraded model with no hassel! I got the bose plus more cool additional equipment. I can truly say that I am a very satisfied customer of Jim Ellis Mazda and will definitely be back to purchase my next car. More

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