David Kim
David Kim at Audi Marietta
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David Kim | Page 3

Audi Service Advisor

Audi Marietta

1141 Cobb Parkway SE
Marietta, GA 30060

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128 Reviews
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128 Reviews

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128 Reviews of David Kim

August 22, 2019

Dealership Rating
Employee Rating

Great Service This is my second time dropping my car for Service with David! He's been great and always took care of everything in a timely manner. He was courteous More

by melannie.tjeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests, Melannie! Thank you so much for choosing Jim Ellis Audi Marietta as your first choice for service!

August 22, 2019

Dealership Rating
Employee Rating

Awesome Service visit My scheduled service for an oil change and to resolve a lift gate issue was an excellent experience. David Kim, my Service Advisor provided a great e More

by Mr Mazda3GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

August 22, 2019

Dealership Rating
Employee Rating

Outstanding and Speedy service My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. More

by GREERBBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: No

Nov 06, 2019

Audi Marietta responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Take care!

August 20, 2019

Dealership Rating
Employee Rating

Great Experience Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car run More

by DAMANI.MADYUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2019

Audi Marietta responded

We work hard to stand out among the rest! Please let us know if there is ever anything else we can do for you. Safe travels!

August 19, 2019

Dealership Rating
Employee Rating

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More

by ccgator20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 19, 2019

Audi Marietta responded

We value all feedback received and we appreciate the time you took to leave us this review. We apologize that we did not meet or exceed your expectations during your recent service visit. Please leave us with your contact information so that we may reach out to you, so we gain more information about your service visit. Thank you, Audi Management

Aug 19, 2019

ccgator20 responded

I am extremely frustrated with the service I received. I brought my car to a mechanic shop before taking it to Audi Marietta I wanted to get multiple perspectives. The mechanic I brought the car initially provided me with a service memo from Audi that fit the bill for what my car was experiencing. I provided that memo # to David and it was basically ignored. I was given a diagnosis for a fuel pump and motor mounts for ~$3k to address what I was hearing. I called the initial mechanic back and even another to ask their opinion and it was agreed by both the there is no way I need new motor mounts to address my issue. I was charges almost $200 to get a bad diagnosis...which I really think should be refunded. Before I came to pick up my car, I had called in advance to be sure it was ready. Upon speaking with David when I arrived, he seemed surprised to see me and asked me to wait as he processed the paperwork. After waiting 20 minutes, he approached and asked if I could wait for them to run the car thru the car wash, which I agreed, After another 20-25 minutes, I went to find David only to find he was away from his desk. I asked another service rep to help locate my car, only to be told that I "should be patient". I then found out the car had never run through the car wash at all...it was backed up. I basically waited around for an hour for nothing. I mentioned my frustration with David when he finally returned and he blew me off. I called an asked to speak with a service manager only to be told they were not available. Overall, this is not how I'd expect to be treated my a high end dealership. Based on this, I would not recommend Audi Marietta nor will I return. Craig Contos 770-853-0722 ccgator20@yahoo.com

August 16, 2019

Dealership Rating
Employee Rating

Great service The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and More

by DKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2019

Audi Marietta responded

Thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you. Safe travels!

August 14, 2019

Dealership Rating
Employee Rating

Efficient & Easy Audi made it easy to have my 25,000 mile service performed. Everyone was nice and helpful :-). I would recommend their service department to anyone. More

by SHANNON27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2019

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Thanks again for your business. Take care!

August 09, 2019

Dealership Rating

Disappointing used car inspection I had a local used-car dealer bring over a low mileage 2017 for a pre-purchase inspection. I arranged everything over the phone and Audi Marietta emai More

by Audi-guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 19, 2019

Audi Marietta responded

Thank you for your recent review, we appreciate all feedback. We do understand your concerns, as the service invoice states our pre buyer inspection does not include things like frame or body inspections. Our pre buyer inspection is limited to an electronic fault memory diagnosis and a full mechanical inspection of the vehicle. Body issues like the windshield damage or scratches or frame related items would be disclosed by sources like your selling dealer and or entities like CARFAX who can guarantee this information. Thank you, Audi Management

August 06, 2019

Dealership Rating
Employee Rating

10,000 service The Audi Marietta service department is exceptional in every way. The team, their principles and practice exceed my expectations with every visit and More

by JULIA STEVENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2019

Audi Marietta responded

Julia, thank you for your kind words and this wonderful review. We truly appreciate your business and look forward to your next visit!

August 06, 2019

Dealership Rating
Employee Rating

Always wonderful customer service! My recall work was handled quickly and efficiently. David is a terrific service technician! And their new facilities are gorgeous! Sasha came by to More

by ICONJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sasha Landy

Aug 07, 2019

Audi Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Audi Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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