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David Kim
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128 Reviews
128 Reviews of David Kim
September 11, 2019
10,000 mile service Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the pro Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the problem under warranty. More
by SANDYKIDD1
Verified CustomerOther Employees Tagged: Vince Fabre
Helpful 
September 11, 2019
there are still some kinks to work out I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me no longer works there, therefore I had to wait on someone to become available to get me checked in. I had scheduled a loaner car. I was taken to that desk where my information was taken. the ladies asked me to wait in the waiting area, as it would be just a minute. 20 minutes later, I went back over to the loaner desk. Me: "Can we check on my loaner car? I've got somewhere to be." Loaner car ladies: "OH! It looks like one was brought around, but no one brought me the keys..." Proceeds to yell for the guy that didn't bring keys to her. That was the drop off... At pick up, the service advisor that checked me in was not there (no problem, I know they can't be there every second). Another gentleman checked me out. Me: "anything you want to tell me? Any issues?" Him: "I don't think so, we just did the 85,000 mile service. you're good to go." My car was not quite cleaned to the point that I would have liked. I recently had it detailed and now there are black marks on the door & door frame (like in the spots where you use your foot to keep the door open). :( None of these incidences alone are terrible, it just shows an overall lack of attention to detail for a luxury brand like Audi. David Kim was the bright spot in this, it appeared that he was doing the best he could in the understaffed advisor area. More
by ESW
September 11, 2019
Convenient Oil Change Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is apparently not something they normally do for an oil change. I would use them again. More
by RGRDER
September 10, 2019
Very pour customers service I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. More
by TRACBAKER75
September 03, 2019
Great service experience. The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went abo The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went above and beyond on a weekend!! More
by TRIMEDICALTEAM
Other Employees Tagged: Jorge Morchio, Randy Pullen
September 03, 2019
Inconsistent customer service and not timely This was my first time here, I came for a the first complimentary oil change. It was my least favorite luxury dealership experience including other au This was my first time here, I came for a the first complimentary oil change. It was my least favorite luxury dealership experience including other audi experiences, lexus and bmw. Of the 5 people I spoke with, only 2 were particularly polite. Everyone else was rushed, preoccupied and greeted me poorly. Rude really. David, who checked me in was polite and thorough in his explanation. When I got the call that my car was ready, I came back to the dealership to an unwashed and unvacuumed car. I had to wait another 20 minutes for the car to get cleaned. Sloppy job. Wouldn't come back here, I'll try another audi dealership. More
by SHELLCHIN
September 02, 2019
Always a positive experience From the time you hit the front door to the time they deliver your nicely cleaned Audi, it is a positive experience. We moved to the Atlanta area 7 From the time you hit the front door to the time they deliver your nicely cleaned Audi, it is a positive experience. We moved to the Atlanta area 7 years ago and would not go anywhere else!! They manage to make you feel as though you are their number one customer each and every time. From reception, to sales and then service, give them a try. You will not be disappointed. More
by Bea
Other Employees Tagged: Ahamed Eboo
August 30, 2019
My 45K Service Visit My Service Manager, David Kim, is always pleasant and professional. Audi Marietta practices a "high touch" approach to customer care ... on the phone My Service Manager, David Kim, is always pleasant and professional. Audi Marietta practices a "high touch" approach to customer care ... on the phone, via the internet and in person. More
by Richard C.
August 29, 2019
Outstanding Customer Service As Akways! David Kim is the reason I returned to this dealership after being gone for a few years during his absence. He is very knowledgeable about his area of David Kim is the reason I returned to this dealership after being gone for a few years during his absence. He is very knowledgeable about his area of responsibility and is able to explain the relative service issues that are presented and the appropriate resolution of those issues in a way that I being a non-mechanical person can understand. He is always very personable and conducts himself with the utmost professionalism. He is truly an invaluable asset to your facility. Kudos!!!! More
by K.BETHSTEINER
August 26, 2019
Consoltation on body paint Went to get some advise on water marks on trunk caused by pressure washing of house with some chemicals. Explained the situation to David and inquired Went to get some advise on water marks on trunk caused by pressure washing of house with some chemicals. Explained the situation to David and inquired if heavy buffing might alleviate the problem. David asked me to take a seat in the customer's longue while he took a closer look. Within a short time David returned with my car ABSECT the water marks which had "survived" two washings.. I was extremely pleased with the outcome. More
by WLJSCUBAMU
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