Dean Bock | Page 2

The people of Mitchell Hyundai are outstanding at what they do. This is the third vehicle we have bought from them over the past few years. Sales men are top notch and want to do business with us. I feel they do. This is the third vehicle we have bought from them over the past few years. Sales men are top notch and want to do business with us. I feel if I need anything I can contact them. More

by david.cole644 Verified Customer Verified Customer

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The day of service Amber was nice but the reason I rated the dealership like I did was because when I brought the vehicle it listed for 22400 I paid cash for the car nobody said a word about a mark up and I the dealership like I did was because when I brought the vehicle it listed for 22400 I paid cash for the car nobody said a word about a mark up and I noticed the price y’all charge for it was over 26000 I had totally out the car that I had and was in pain and wasn’t looking at the paperwork but that will never happen again to me and the man that did the paperwork told me I would get free oil change as long I owned it but the shop said I get 3 free More

by MOORE77281954 Verified Customer Verified Customer

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This dealership is always nice and clean. Everyone is very nice and welcoming whenever I need to get my service done Everyone is very nice and welcoming whenever I need to get my service done More

by CALIXTOLIZ02 Verified Customer Verified Customer

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I've bought 5 vehicles from this dealership and the service department was an important reason for doing so. service department was an important reason for doing so. More

by KDIAMOND7588 Verified Customer Verified Customer

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Mitch and Amber are awesome. The wash crew make my cars look almost new. when the wash crew got done with my Subaru, it looked better than it has in months. The wash crew make my cars look almost new. when the wash crew got done with my Subaru, it looked better than it has in months. More

by JOELBELLOWS Verified Customer Verified Customer

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Very nice, helpful, she did am good job Looks like she really enjoys her job really enjoys her job More

by JIMMYDBAMA1 Verified Customer Verified Customer

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Absolutely wonderful customer service. I am very pleased with how Mitch Deese treated me and my wife. I am very pleased with how Mitch Deese treated me and my wife. More

by DANIEL.CARROLL88 Verified Customer Verified Customer

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Excellent work! Nice people! Need to bring cash next time, so don't get charged fee for using debt card. Nice people! Need to bring cash next time, so don't get charged fee for using debt card. More

by ROGERPWEST Verified Customer Verified Customer

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Took my vehicle in for an issue with the knock sensor issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks late issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks later we were on vacation and started experiencing the same issues, we took the car to the closest dealership in hopes that it was a quick fix like it seemed to be back home. This proved to be a mistake, this other dealership for some reason gave us some incorrect information and caused a xxxxstorm of drama between me and Mitchell. We got the car home and then discussed with Mitch at Mitchell the issue and were informed that Hyundai requires the knock sensor problem to be troubleshooted in three steps beginning with the easiest of updating the software for the knock sensor, then in the event that does not resolve the issue to move to the next step of replacing the sensor, the on to further steps if necessary. This makes sense, and I regret that the second dealership decided to not inform me of this as I’m sure that they are given the same direction from Hyundai. The only thing that I think would have helped to have prevented the drama from the start is looking back I would have appreciated this tiered step process to have been shared with us back at Mitchell when we picked the car up after the software update. Dean absolutely did say that sometimes after the update they see the issue reoccurs but if so just bring it back in and we’ll fix it. This left me feeling it was an easy plug and play type of fix. If the process had been explained in full detail I feel I would have had more accurate expectations and not been so caught of guard at the second dealership. We’d actually not have chosen to take that vehicle out of state until we were confident the issue was resolved. Regardless, Mitch Deese was beyond helpful and responsive to our issues and Dean Brock was a good tech. I will continue to work with both of these gentlemen. I appreciate how quickly and honestly Mitchell handled this issue. Truly a testament to their customer service. More

by DANIEL.CARROLL88 Verified Customer Verified Customer

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Dean was in charge of overseeing repairs on my Elantra. Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell went above and beyond and secured me a rental car to cover my family when we needed a car. Thanks again, Dean! More

by LANCEM2005 Verified Customer Verified Customer

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