Dean Farnum
Dean Farnum at Gervais Ford
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Dean Farnum | Page 3

Service Manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
81 Reviews
5.0

81 Reviews

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81 Reviews of Dean Farnum

October 22, 2019

Dealership Rating
Employee Rating

easy to deal with, friendly sales staff. Kevin was help full in making the deal move along smoothly, he has a great attitude. I have been very happy with the deal I made and will tell friend More

by Andy C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould, Lou Cummings , Kevin McNamara

October 01, 2019

Dealership Rating
Employee Rating

COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S More

by PHIL21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 19, 2019

Dealership Rating

repair jib Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with s More

by cjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson

September 05, 2019

Dealership Rating
Employee Rating

Nice place to buy a vehicle Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improv More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson

February 22, 2019

Dealership Rating
Employee Rating

I never want to work with any other dealership again! I recently just bought my second car from Gervais Ford. The first experience was so great I didn’t even want to go anywhere else! More

by K.Crochetiere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson, John Gervais

Feb 23, 2019

Gervais Ford responded

We are so happy that you enjoyed your experience here at Gervais Ford. Bill Adamson is an institution at our dealership and rightly so. We strive to provide exceptional service to our customers. Our goal is to gain a customer for life. Once again thank you for providing us with the opportunity to earn your business.

February 19, 2019

Dealership Rating
Employee Rating

Best place ever! I went in to get my car serviced and my curiosity led me to the sales floor where I met Lisa Borracino. After a friendly chat and some fact comparison More

by Gemorales86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould, Mike Gervais, Jenn Tocci, Lou Cummings, Elizabeth Sasse , Lisa Borraccino, Lisa Mullins, Mathew Rosenlund, Tracy Rust

February 12, 2019

Dealership Rating
Employee Rating

Great experience and helpful employees. The best experience I've had purchasing a vehicle. Lisa, Dean and Kevin were very helpful and the entire purchasing process was seemless and fair. More

by Carmanmj34$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin McCarthy , Lisa Borraccino

Feb 13, 2019

Gervais Ford responded

We very much appreciate the review. We regard the customer experience as paramount from all perspectives; sales and service work as team to make the purchase experience easy and enjoyable. We are so glad that you enjoyed your experience. Once again thank you for the business as well as the kind words.

April 16, 2018

Dealership Rating
Employee Rating

In and Out in 40 Minutes I came in for an oil change, but found I had credit in my account so I got the tires rotated, too, I was in and out in about 40 minutes. All in all it More

by BBOYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 21, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. Many people don't realise the benefits Ford offers through Service. Giving a little back to our clients. Thank you again for choosing Gervais Ford for your Service.

April 06, 2018

Dealership Rating
Employee Rating

Ford denied safety recall steering sensor Dean was a great help with my daughters Ford Escape he helped try to get for to pay. They didn’t. He fixed her car with a great rate! We appreciate al More

by nkdimaria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 18, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford, I am so glad Dean could help out and get you a good rate. We do our best to try and help, its never fun having repairs so, we will do what we can to lighten that burden. Thank you again for choosing Gervais Ford for your service and allowing us to be your automotive guide.

April 04, 2018

Dealership Rating
Employee Rating

Everything is fantastic Because is good job Excellent service I'm so happy Good price Professional working Nice attended Find the car problems quickly Open at Sa More

by juniordorecife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 18, 2018

Gervais Ford responded

Thank you so very much for the wonderful review, We are so glad that Gervais Ford could provide you with excellent service. Thank you again for choosing Gervais Ford and allowing us to be your automotive guide.

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