Dean Marco
Dean Marco at Fred Martin Superstore
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Dean Marco

POST SALE CUSTOMER LIAISON

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.4
56 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 11 mos

4.4

56 Reviews

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56 Reviews of Dean Marco

March 11, 2024

Dealership Rating
Employee Rating

This car purchase was by far the easiest one I have ever had and it’s because of Kelli. She wasn’t your typical pushy salesperson, she took her time, listened to what I was looking for and found me a car in More

by raiderfan413
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelli Slavens , Kim

Mar 11, 2024

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about Kelli and our team. We're happy to hear we could provide a great experience. Congratulations on your new Jeep and we look forward to seeing you again for the next one!

January 28, 2024

Dealership Rating
Employee Rating

The servicemen that interacted with me were very professional, courteous, and thorough. They were very polite and paid attention to detail, making sure to include me and everything that had been don More

by Ckwilliams69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe , All men working that morning at oil change bay 1

Jan 29, 2024

Fred Martin Superstore responded

We're thrilled to hear that our team could give you a great experience! Please let us know if we can help with anything else. Thank you for your business and we look forward to seeing you again!

January 17, 2024

Dealership Rating
Employee Rating

Very friendly and helpful and respectful dealership excellent service and customer care great service department and very clean establishment More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bruss, Jerome Head of Sales 5 Stars

Jan 18, 2024

Fred Martin Superstore responded

Thank you so much for choosing our team and for leaving us a 5-star review, Bill! We look forward to seeing you again!

January 09, 2024

Dealership Rating
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Always excellent service. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. More

by Mde711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2024

Fred Martin Superstore responded

Thank you for your business and for leaving us 5-stars! We look forward to seeing you again!

January 02, 2024

Dealership Rating
Employee Rating

Very efficient and friendly. When your car is service, they are accurate on how long it will take. More

by bacaruso1186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Jan 02, 2024

bacaruso1186 responded

Thanks for the quick friendly service!

December 26, 2023

Dealership Rating
Employee Rating

I always get great service in a quick time frame. Every one is very courteous More

by jekyll408
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Dec 27, 2023

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind, 5-star review and for your business! We look forward to your next visit!

December 21, 2023

Dealership Rating
Employee Rating

This dealer is so full of crap and stands behind nothing . I bought a car i was told was checked and serviced and everything works properly when it got dark out and i noticed the dash lights dont work i c More

by fastbill73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Smith

Dec 22, 2023

Fred Martin Superstore responded

Good morning. We apologize if there was any miscommunication with the purchase of your vehicle. This vehicle was given only a visual inspection and this should have been relayed to you by the salesman at the time of purchase. The vehicle purchased was an as-is used vehicle with no additional warranties. This was posted in multiple places and signed multiple places by the customer. We are sorry this was your experience, but it can happen with an as-is purchase. Again, we do apologize for any miscommunication that may have occurred. We thank you for your review.

Dec 22, 2023

fastbill73 responded

Thats not what i was told by the salesman and thats my case and point. You people took my money and lied in the process . I paid 20 grand for a nice used car off your front line and i was told on the phone and in person that it was fully inspected and in perfect shape . iI didnt get a beater off your budget lot. When someone tells you they always do the right thing and it will be handled and shakes your hand you expect it to be that way no one should. have to read the fine print and ask if they are going to screwed because of it.

December 07, 2023

Dealership Rating
Employee Rating

They have always been GREAT and very professional. Would not use anyone but the Fred Martin crew Thank you all More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe , John Bruss, Ryan

Dec 08, 2023

Fred Martin Superstore responded

Thank you for choosing our team and for leaving us 5-stars, Nick! We look forward to seeing you again!

December 07, 2023

Dealership Rating
Employee Rating

The service was great and their personnel did a great job of keeping me informed as to the progress of my service. More

by cromco.group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Dec 08, 2023

Fred Martin Superstore responded

Thank you so much for your kind words about our service team and for choosing our shop. Your business means a lot to us and we're grateful to hear we were able to take care of you. Thank you again and we look forward to your next visit!

November 20, 2023

Dealership Rating
Employee Rating

Great service, fast and easy to schedule service for our vehicles. Very knowledgeable employees at this location. More

by ronkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks, William Monroe

Nov 21, 2023

Fred Martin Superstore responded

Thank you for the kind words and for choosing our dealership! We appreciate your business and look forward to seeing you again!

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