Deborah Johns
Deborah Johns at Lawton Kia
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Deborah Johns | Page 34

Service Advisor

Lawton Kia

4455 Northwest Cache Road
Lawton, OK 73505

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4.8
367 Reviews
4.8

367 Reviews

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367 Reviews of Deborah Johns

February 09, 2023

Dealership Rating
Employee Rating

Dealership was very prompt, I received my car back clean. Very thankful for that. Also kept me updated. More

by christinawilliams30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero , Frank Seitz

Feb 10, 2023

Lawton Kia responded

Thank you, Christina. Let us know if we can be of further assistance. Have a great weekend!

February 05, 2023

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The dealership was clean and the patrons were very knowledgeable about the service that was being preformed on the vehicle. More

by dmims6591
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 06, 2023

Lawton Kia responded

Thank you for sharing your experience, Dmims6591! We appreciate your business and look forward to your next visit.

February 03, 2023

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Car looks great. Repair was finished in the promised timeframe. Great customer service. Thank you very much! More

by gilandkathy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero , Frank Seitz

Feb 03, 2023

Lawton Kia responded

We appreciate your kind words, Gilandkathy. Thank you for trusting Lawton Kia with your vehicle needs.

February 02, 2023

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Y'all didn't stand behind, Y'all agreement an did a half a** job on the things supposed to get done. More

by Kcamacho1961
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Miguel Olivero

Feb 10, 2023

Lawton Kia responded

Hello, Kcamacho1961. We are sorry that your experience wasn't up to your expectations. Please give us a call so we can discuss this further. We are not happy until you are happy so we would like to make this right. Our number is (580) 215-6330.

February 02, 2023

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I work from home n have trouble getting up there. They have gone the extra mile for me 3 times! They pick my car up do its FREE oil change n 360 inspection. Washed my car n vaccuumed it out! Sent me More

by lacy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Dacci , Terri helped me a lot

Feb 03, 2023

Lawton Kia responded

We appreciate your business, Lacy! Thank you for trusting our team with your vehicle needs. Let us know if we can be of further assistance.

February 01, 2023

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I’ve always gotten good service there. Customer service is great and all of the staff are very professional. More

by ANDIMESSINA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vincenzo (Vinny) Barton, Miguel Olivero , Frank Seitz

Feb 03, 2023

Lawton Kia responded

Thank you, Andi! We look forward to your next visit.

January 29, 2023

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Had our vehicle in on a couple occations keeping it longer than expected. The issues was there was no contact to the customer about what was going on. After several calls with no return call, I cant More

by ronbellar65
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jan 30, 2023

Lawton Kia responded

We appreciate your feedback, Ron. We will use it to improve for your next visit. Thank you.

January 28, 2023

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It took Kia over a month to repair my vehicle. After finally getting it back, it would not start the first time I tried to drive it. Then the same day, after driving 22 miles, it overheated and More

by Hope
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 10, 2023

Lawton Kia responded

Hello, Hope. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (580) 215-6330 and ask to speak with a manager.

January 28, 2023

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They got me in on time and finished my car in a timely manner. Great service More

by Phillmac85
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Olivero

Jan 30, 2023

Lawton Kia responded

Thank you for sharing, Phillmac85. Let us know if we can be of further assistance.

January 27, 2023

Dealership Rating
Employee Rating

Had a slight vibration in my steering wheel and figured my truck might need a tire rotation and balance. Called in to make an appointment and a delightful Renee answered got me setup and squared away quick More

by garybraun18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Renee.

Jan 27, 2023

Lawton Kia responded

Thank you for the wonderful review, Gary! We enjoy hearing how team members like Renee and Deborah uphold our high standard of customer service. We hope to see you again soon!

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