Denise Pendergrass-Esparza | Page 9

Warranty Repair I received notice from Honda that my 2016 CR-V needed a software update. I called Gunn Honda and set up an appointment time which was convenient for I received notice from Honda that my 2016 CR-V needed a software update. I called Gunn Honda and set up an appointment time which was convenient for me. I asked for an estimate of how long the update require and was told about 90 minutes. I arrived a few minutes early and the Red Team took my car right in and I got it back, repaired, about 35 minutes later. Absolutely love the Gunn team and will remain a customer forever. More

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Service review Very good! My car was making a lot of noise and I was afraid to drive it. Denice and her team were very helpful. Thank you! Very good! My car was making a lot of noise and I was afraid to drive it. Denice and her team were very helpful. Thank you! More

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Great customer service From purchase, to service, to parts, our experience at Gunn has been great. They are courteous, knowledgeable, and professional. My most recent servic From purchase, to service, to parts, our experience at Gunn has been great. They are courteous, knowledgeable, and professional. My most recent service experience exceeded my expectations. Thank you, Denise and Brad! More

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Great service We drive farther to get our minivan serviced at Gunn Honda. They are honest and do what they say when they say they Wil! I trust them with my vehicl We drive farther to get our minivan serviced at Gunn Honda. They are honest and do what they say when they say they Wil! I trust them with my vehicles! More

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2004 CRV service Cannot say enough how helpful Denise was in not only reassuring me that this CRV I had just purchased for my daughter was in great shape, but also in Cannot say enough how helpful Denise was in not only reassuring me that this CRV I had just purchased for my daughter was in great shape, but also in allowing me to see the prior service history that Gunn did for the prior owner. The care and maintenance by the prior owner was an important factor in my decision to buy it. More

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Service as Expected My service contact is not listed below, but he should be...he was courteous, clear in his explanations of the work done and recommended and put no pre My service contact is not listed below, but he should be...he was courteous, clear in his explanations of the work done and recommended and put no pressure on me as I have experienced with other dealers in the past. As expected, your team did what was needed in a relatively timely manner and I will be back if and when needed. My contact was Ed V. More

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Airbag recall Our situation was unusual, as we were only going to be in San Antonio for one month. Russell (service director) help us meet our schedule and called Our situation was unusual, as we were only going to be in San Antonio for one month. Russell (service director) help us meet our schedule and called when part were available to complete the recall work. Good job by service writer too.!! More

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Awesome service and comp Krispy Kreme donuts I took my CRV (2014/48K) in for service Friday and was surprised with a new service rep. Jorge, my former, excellent rep had moved, and I met new rep I took my CRV (2014/48K) in for service Friday and was surprised with a new service rep. Jorge, my former, excellent rep had moved, and I met new rep Denise. She and her asst. [Marc, I think] were stars in getting my car through service; I didn't have time for that planned, second donut and cup of coffee. Credit to John V. who, I think, also did the work on my car in a previous service visit; he's also a pro. I've never had a bad experience with Gunn. They are attentive, well-informed and patient - everyone! They are the reason I bought a Honda, the reason I bought at Gunn, when I started shopping for a new car 18 months ago. They are the reason I drive the 70 minutes from Tarpley for service. Well, them and the donuts. More

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Best Service Ever - Thank You Denise and Gunn! From making the call for an appointment to looking in the rear view mirror when leaving Gunn, the service experience was outstanding with Denise at th From making the call for an appointment to looking in the rear view mirror when leaving Gunn, the service experience was outstanding with Denise at the helm! Denise Pendergrass-Esparza is professional, highly competent, prepared, and easy to understand with a demeanor that is comfortable to work with in getting the job done! I also observed a very much welcoming and service-oriented staff from when I first drove in, while in the waiting room, and during check out. I had my Honda Odyssey Touring serviced in a thorough way considering driven miles which I much appreciated. Again, thank you Denise and Gunn! Diana Martin More

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Service/Maintenance Denise was so polite and helpful beginning with my phone call to set an appointment and all the way through to ringing me out. I've been a Gunn Honda Denise was so polite and helpful beginning with my phone call to set an appointment and all the way through to ringing me out. I've been a Gunn Honda customer for 13 years and I can't imagine buying or maintaining a car anywhere else. More

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