Dennis Burns | Page 3

I would not hesitate to recommend Dennis Burns to friends and family looking to purchase a car. I did not initially intend on purchasing a Chevrolet but his knowledge and experience gained my trust that this and family looking to purchase a car. I did not initially intend on purchasing a Chevrolet but his knowledge and experience gained my trust that this would be a vehicle that I would love. Dennis was extremely kind and took his time to answer all my questions and concerns. I visited Gearhart many times while deciding on the car, and he never rushed me for a decision. In addition, he was available on his day off, having come into work for another customer. During that time, Dennis knew I was waiting for service and he made sure that I was not waiting unattended. When I picked up the Malibu, he again sat with me in the car to go over each and every component of the vehicle so I would be comfortable driving it. Dennis is definitely the reason I felt I was making the right decision in purchasing my car since I felt strongly about another brand. Dennis Burns is an asset to Gearhart, he is dedicated to making sure his customers are pleased with their relationship with this dealer. I would also like to compliment Marc Weber for his professionalism and courtesy during the financial aspect of my purchase. Tracy O'Neill helped guide me in the right direction when I first came to Gearhart and later in a subsequent phone call. Finally, it was a pleasure to speak with Judy Tilton who made sure all my needs were taken care off and with her knowledge of Chevrolet vehicles. She was always out on the floor, interacting with customers and salespeople to make sure everyone had what they needed. More

Helpful 1

Report | Print

My overall experience with Gearheart was amazing! I would recommend this dealership to anyone looking to purchase a Chevy. This car has been my dream since I was 17 years old Gearheart helped fulfill t would recommend this dealership to anyone looking to purchase a Chevy. This car has been my dream since I was 17 years old Gearheart helped fulfill that dream plus make it a wonderful painless easy transaction. I truly felt that everyone there was excited about my purchase as much as I was. It was as if I had known Dennis and Tracy for long time. They could have been any nicer or more helpful. I look forward to a long working partnership with the entire Gearheart team. I love my Chevy Camaro! More

Helpful 0

Report | Print

Very positive experience. Usually I view buying a new car the same as going to the dentist, stressful and uncomfortable. Dennis was very helpful and made an expensive purchase as painless as possible. Everyo the same as going to the dentist, stressful and uncomfortable. Dennis was very helpful and made an expensive purchase as painless as possible. Everyone was very friendly. I would use Gearhart again when buying a car. More

Helpful 0

Report | Print

First, Gary was instrumental in turning me into a Chevy customer. When my Saturn Vue had a problem, he found the solution. And, he was honest and forthcoming about my options. After that, I always took m customer. When my Saturn Vue had a problem, he found the solution. And, he was honest and forthcoming about my options. After that, I always took my car there for service. When my son told me he wanted to buy me a new car (my Vue had over 160,000 miles on it), I immediately went to Gearhart. Dennis was very knowledgeable about the Chevy products and he was able to help me pick out the perfect car for my lifestyle and job requirements. He also helped me work out the details re: financing in a dollar amount that I could put into my limited budget. Most importantly, he was able to get me a Spark in the color I wanted -- titanium pink! Awesome! I have had my Spark for a week and LOVE it! It handles extremely well in bad weather, is easy to handle and I am averaging 37 mpg (which is incredible when you realize how much traffic I get caught in on a daily basis). Gearhart Chevy Rocks! More

Helpful 2

Report | Print

Our salesman was professional in every aspect. He was knowledgeable about the features, worked with us on what options we wanted, found the color we wanted and he made us a good deal. We have been a rep knowledgeable about the features, worked with us on what options we wanted, found the color we wanted and he made us a good deal. We have been a repeat customer for many years. More

Helpful 1

Report | Print

July, 2012 To the Gearhart Group- My husband, July, 2012 To the Gearhart Group- My husband, Anthony and I were extremely satisfied with this overall experience from the first phone convo wi July, 2012 To the Gearhart Group- My husband, Anthony and I were extremely satisfied with this overall experience from the first phone convo with Andy Garcia to the final paperwork with Marc Weber. Upon our first call to Gearhart i spoke with Mr. Garcia who was very friendly and eager to help and direct us through the very first steps of the process and recommend and direct us to the appropriate people. He also followed up with an e-mail and a phone call to us while we were in between solidifying the appropriate channels to begin the process. After having additional phone conversations with Ken and Judy Tilton, they quickly previewed one of their cars in their inventory for us based on our needs, financial budget and aesthetic taste, pulled it from their lot, had it cleaned up and waiting for us in the front of their dealership before we even got there. In addition, Mr. Burns showed us other vehicles as not to rule out other possible options while considering our purchase. We eventually decided on the pre-owned 2012 black LT Surburban that was initially considered for us...after out test drive and after seeing all the wonderful interior features we were sold!! The approval stage and trade process of our vehicle went very smoothly and since it was processed so efficiently and quickly we were able to wait at the dealership rather than go home and return, therefore allowing us to drive off the lot that afternoon with our new purchase. Mr.Ken Tilton who is energetic and very approachable, was also very pro-active and showed a genuine interest in our purchase, and although the showroom was bustling with many customers in which he also showed interest in, as well as being busy with other tasks, he still took time to ask us questions about our needs, gave us good and honest advice about how to go about the purchasing process and what would be in our best interest. He clearly shows a very personable and professional desire to be involved with ALL aspects of being a dealership owner/executive other than just sitting in an office. His presence on the showroom floor was humbling and appreciated. We could not of been happier with Mr. Dennis Burns and his area of expertise when it comes to knowing literally "everything" there is to know about the product he is selling and the time he took in sitting in our "new" car and describing everything that we needed to know in how to operate, maintain and run our vehicle. He is truly a walking- talking owners vehicle "Manual" when it comes to his quick-thinking knowledge of the "how to's" and the "why's" of the working parts of the product he is selling. We observed first hand that he not only knows this product inside and out, but he truly believes and stands behind the safety and name of this "American" made product!! Mr. Weber was also extremely helpful and works at lightning speed to make the final "paper work" process painless and completely understandable and he is clearly another professional aspect of the Gearhart establishment. Friendliness and personable employees are in obvious abundance at this business! After finalizing the purchase, another quick detailed wash of our car was made, a full tank of gas was given and FREE oil changes AND car washes for the life of the car...yes FREE... was reiterated to us again as a reminder by Ken and Judy Tilton. If that alone doesn't make someone want to purchase a vehicle here i don't know what is !! The family feeling one gets is very real and comforting and i say that even more so after being walked to our vehicle by the Tilton's as they were discussing their own grandchildren, children and the family vacations they all take in their very own Chevrolet vehicles that were also parked in the lot !! Our overall opinion is that this is a warm "family" friendly atmosphere and everyone does their part to ensure a smooth running, successful business. We feel very confident that THIS car will also last at least 10 years as did our last Chevy Suburban and give us the safe and comfortable experience we love... and when we are ready to replace this car you can bet we will be back here to make yet another purchase!! Very fondly, Anthony and Geri Basciano Netcong, NJ More

Helpful 2

Report | Print

I had an overall great experience. Dennis and the rest of the staff were very helpful in the purchase of my car. It was very easy to negotiate. Dennis ensured that I was everything was done correctly for me the staff were very helpful in the purchase of my car. It was very easy to negotiate. Dennis ensured that I was everything was done correctly for me and I would definitely refer a friend to purchase with Dennis. More

Helpful 1

Report | Print

I have worked with Gearhart and its related dealership Schumacher Chevy, several times. I have worked with Dennis Burns the last 2 or 3 times. As I am a repeat customer, Dennis & the team always work ha Schumacher Chevy, several times. I have worked with Dennis Burns the last 2 or 3 times. As I am a repeat customer, Dennis & the team always work hard to give an excellent deal and great service, which is truly appreciated. Dennis also spends time after the purchase to demonstrate the features of the vehicle, and doesn't mind doing it a second time if necessary. His attentiveness to detail goes beyond the expected. More

Helpful 2

Report | Print

I have been buying or leasing cars since 1978. I have never had such a pleasant experience as I had leasing my new Chevy at Gearhart. Dennis Burns was my salesman. He was professional and straightforward never had such a pleasant experience as I had leasing my new Chevy at Gearhart. Dennis Burns was my salesman. He was professional and straightforward. In fact, all of the folks at Gearhart were friendly and accommodating and made the experience of car buying the way it should be. More

Helpful 1

Report | Print

We bought a new Chevy Traverse at Gearhart and were so pleased with our experience that we returned one month later and bought another car. The second car was a used vehicle and required a minor repair th pleased with our experience that we returned one month later and bought another car. The second car was a used vehicle and required a minor repair that was not covered under our warranty. Gearhart fixed it anyway. We have sinced referred several friends and each of them have had a good experience. More

Helpful 0

Report | Print