Dennis Halligan

McKenna was everything you would want in a sales representative. We can’t say enough great things about here knowledge and service! The dealership was a completely different story. The offered $3500 representative. We can’t say enough great things about here knowledge and service! The dealership was a completely different story. The offered $3500 dollars “sight unseen” for our trade and when we arrived they claimed the exhaust gasket leak was reason to conclude the truck would need a new engine and offered $500. We believe this might just be a regular ploy to corner a customer into a position where they have no leverage. The second issue was when we went to sign the paperwork and a $1500 Xzilon up charge on the purchase agreement that they claimed had already been installed on the vehicle even though it had never been mentioned even once during our correspondence about the vehicle. First it was the hard sell from the finance lady that had no clue what she was talking about, then a threat that they would simply sell the vehicle to another buyer as if we had no value to their business. Next another manager from the dealership who we had never met came in and acted like this was normal and we should be happy to be paying what we are for the $105k vehicle and this small up charge. Reluctantly they agreed to wave the fee when we said the deal would be off. The finance lady then wrote “Not Applied” or “Not Done” on the xzilon paperwork indicating to us it had never even been applied to the vehicle. We believe there may be a systematic fleecing of customers at this dealership. This is our first GM truck purchased in the past twenty years. We do have a Buick car that we love and have had other GM vehicles before that. We currently have an F150, Ford Excursion and 2017 Land Rover Discovery that will need to be replaced eventually. We love the vehicle (2023 Yukon XL Ultimate) but dread having to go through this kind of experience when buying our next vehicle. We also were disappointed not to get any value out of our Supplier/GM employee pricing on the vehicle. We are happy to tell you more about our experience. Again, McKenna is the best! More

Helpful 0

Report | Print

Well McKenna was very helpful and she tried to get the answer if she didn’t know. And the service from everyone attached to the sale of my truck was great answer if she didn’t know. And the service from everyone attached to the sale of my truck was great More

Helpful 0

Report | Print

Found this '18 Sierra online and called dealership. Was impressed when Mike A. Met me at the door. Liked his personable approach to putting me in a great truck. MIKE W. Was impressed when Mike A. Met me at the door. Liked his personable approach to putting me in a great truck. MIKE W. More

Helpful 0

Report | Print

Fantastic experience. I really cant say enough good things about community buick gmc, they are awesome. I really cant say enough good things about community buick gmc, they are awesome. More

Helpful 0

Report | Print

Perfect transaction, my second time purchasing at community gmc of waterloo. Sales, financing, service, are all extremely professional and well schooled. Nothing is better than sitting down and community gmc of waterloo. Sales, financing, service, are all extremely professional and well schooled. Nothing is better than sitting down and picking out your new purchase, being able to ask questions and have them answered intelligently. This was my second new purchase from community and first from ashley tudor. Both great experiences. The highlight of both was no pressure!!! I didnt have to say no 10 times or pull my hair out. I told ashley what was looking for, year, make and model. We talked, i went lunch. He called back and said i think i've got it, just coming off the truck now if you have time. I did have time. In todays economy you need to make time... I looked it over, he answered questions. We had a good talk (pleasant) and i said yeah, lets do it. Picked the vehicle up the next morning and spent more time swapping stuff over than i did in the actual purchasing. Took the long way home to enjoy and get the feel of it (love it btw). That is as good as it gets anywhere! More

Helpful 0

Report | Print

Friendly and knowledgable sales staff, well kept and organized dealership. Good selection of vehicles to choose from. organized dealership. Good selection of vehicles to choose from. More

Helpful 0

Report | Print

Community GmC Have always treated me well they have good Service and Nice folks working for them. Tom Bell and Ashley Tutor treated me well so did Eric the financial Guy Gary D Service and Nice folks working for them. Tom Bell and Ashley Tutor treated me well so did Eric the financial Guy Gary D More

Helpful 0

Report | Print

Mike offered Great service and excellent communication all the way though the buying process. Eric did a great job on the. Financing. Matt B. From Texas all the way though the buying process. Eric did a great job on the. Financing. Matt B. From Texas More

Helpful 0

Report | Print

We have purchased/leased three different vehicles from Mike at Community Buick in Waterloo. Our experiences have been great and we find Mike to helpful and thorough. I am sure that we will be customers in Mike at Community Buick in Waterloo. Our experiences have been great and we find Mike to helpful and thorough. I am sure that we will be customers in the future. More

Helpful 0

Report | Print

Mike A. Is very good salesman. I would recommend that people would use Mike when purchasing a vehicle from the dealership. The dealership service department is better than average. people would use Mike when purchasing a vehicle from the dealership. The dealership service department is better than average. More

Helpful 0

Report | Print