Dennis Stout | Page 2

Excellent service, very friendly and helpful, excellent advice as to leasing vs outright purchase pros and cons. service, very friendly and helpful, excellent advice as to leasing vs outright purchase pros and cons. More

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Exceptional!! Our experience with Mercedes Benz of Naples, especially Dennis Stout has always been exceptional. We have leased and purchased 6 cars over the last 1 Our experience with Mercedes Benz of Naples, especially Dennis Stout has always been exceptional. We have leased and purchased 6 cars over the last 14 years and Dennis has always gone out of his way to get us exactly what we are looking for. Even though we now live in Miami, we still came back to Dennis this past November to get another car! Tom Neglio has always been great and Chuck Searles is a pleasure. Every person who works in the dealership has always been wonderful to deal with and we will continue to be customers for years to come. More

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Leasing a new SmartCar Our salesman answered all questions and he and his sales manager made our experience a very good one. Any delays in finalizing the lease were due to t Our salesman answered all questions and he and his sales manager made our experience a very good one. Any delays in finalizing the lease were due to the national Mercedes-Benze finance office being understaffed due to a holiday weekend and our sales manager let us go on our way (with the new car) without having to wait for final approval. More

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I had a great experience buying my first Mercedes Benz. Everyone that helped me was very friendly and accommodating. I will definitely come back again. Everyone that helped me was very friendly and accommodating. I will definitely come back again. More

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Dennis was very helpful in allowing a long test drive to assure the car was to my satisfaction. The car was presented in immaculate condition. assure the car was to my satisfaction. The car was presented in immaculate condition. More

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Dennis Stout took us in walked us through step by step how are car is made ,shipped & recieved . the ease of the purchase and the quality of service you get .. perfect combintaion for a future buy with Me how are car is made ,shipped & recieved . the ease of the purchase and the quality of service you get .. perfect combintaion for a future buy with Mercedes of Naples .. More

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"The best or nothing" - I am happy to report that at Mercedes Naples this is not just a slogan or marketing gimmick! I have dealt with many Mercedes Benz dealerships in different countries and I that at Mercedes Naples this is not just a slogan or marketing gimmick! I have dealt with many Mercedes Benz dealerships in different countries and I can honestly say that at MB Naples they deliver on their promise. My experience from start to finish in ordering and collecting my new S550 has been what I expect from a MB dealership. Attention to detail is often what differentiates one dealership from another and I have been impressed by such simple things as the completion of the service and maintenance booklet details etc. Dennis Stout, yes is a first class sales professional, but he also has a passion for the brand, and was most generous with his time in explaining the new features of the new S class on collection yesterday. My simple "thanks" to Dennis, Chuck, Patrick and Tom for making this a truly great purchase experience! Joe Brennan. More

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Vicki, Dennis & Tom were EXCEPTIONAL! Friendly, courteous, knowledgeable and most of all F-U-N! Thanks to all of you for making my first Mercedes-Benz purchase a real pleasure! You three make a g courteous, knowledgeable and most of all F-U-N! Thanks to all of you for making my first Mercedes-Benz purchase a real pleasure! You three make a great team & I couldn't be more pleased with my new CLS 550! THANK YOU!!! Geoff More

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My family and I would only buy or lease cars from Dennis Stout in Naples, Florida... And we have done so for over 18 years... He is the most efficient, professional, and sweetest salesperson... He makes th Stout in Naples, Florida... And we have done so for over 18 years... He is the most efficient, professional, and sweetest salesperson... He makes the experience of buying or leasing a car a pleasurable experience... He covers all aspects and details of the transaction and we always feel completely satisfied... He always goes out of his way to accommodate.... He most definitely is an asset to Mercedes of Naples... We love him!!!! More

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Earlier this month, my wife Cheryl and I visited Mercedes of Naples to purchase a 2014 Mercedes E 350 Cabriolet .At the time we were willing to order the vehicle of our choice as there was no immediate need of Naples to purchase a 2014 Mercedes E 350 Cabriolet .At the time we were willing to order the vehicle of our choice as there was no immediate need for another vehicle. After Dennis showing us several vehicles that you had on he lot, my wife and I decided that there was not the right combination for us and wanted order a vehicle of our choice. Having several cars in my collection and purchasing my other Mercedes from tow other dealers up north I also contacted them also. When we came inside to go into his office, Dennis knowing that I had been looking at other Mercedes dealers , before we were even able to sit down and he was standing behind his desk stated that you would only discount $1000.00 of an ordered car's sticker. Already gotten a price from my dealer in N.H. which was a $6175.00 discount, I told Dennis of their offer and his statement was, "We would NEVER discount a car that much money." Therefore, we didn't need to sit down as there was no way in the world I would purchase a new Mercedes (NO TRADE) for $1000.00 of M.S.R.P. A few days later I called Dennis back as my wife really liked one of the cars you had in stock an asked Dennis how much of a discount if I were to purchase an in stock vehicle. He stated that it is usually $1000.00 but it being close to the end of the month there was some "wiggle" room. When I spoke to my N.H. dealer he told me he had just gotten one in with the right color and almost all the options I was looking for. He then told me that there was a $3500.00 additional incentive fro Mercedes if I purchased the car before the end of November . In total it would be a $9675.00 discount. I felt Dennis DECEIVED us never mentioning the incentive and really wanted $2500 over sticker. He is not trustworthy and I wouldn't talk to him again. I visited Luis yesterday and told him the whole story and he was apologetic and hoped that we left with a better taste in our mouths. We did. Inclosing, our take from Dennis was that he made us feel if we didn't purchase the vehicle at his price, the next person would. I am most upset that Dennis Never mentioned the $3500 incentive which made him untrustworthy in our eyes. I know that he may be used to dealing with people who don't care to negotiate. Unfortunately for him, I'm not one of those people. In all my life I have never had such a negative experience with a new car salesman and never wrote a negative review on anyone. Unfortunately I can't say that anymore now that I had the displeasure of meeting DENNIS. Kathryn and Luis were wonderful and if I had spoken to them, perhaps I would have purchased my new Mercedes for you. Sorry that I had to write this lengthy and negative review but I felt it was necessary. Hopefully Dennis will treat his future clients better because of this review. Thank you for your time. Sam and Cheryl Bonasoro. If anyone need s to contact me, my cell is 774 573 9623. More

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