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Dennis Wiener
Dennis Wiener at Puente Hills Ford

Dennis Wiener

Fleet Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

4.8
20 Reviews
4.8

20 Reviews

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20 Reviews of Dennis Wiener

October 14, 2023

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Fast, honest, service. They make me feel comfortable waiting, I know I am getting great service here. More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

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Oct 17, 2023

Puente Hills Ford responded

We're thrilled to know that you've had fast and honest service with us, and that you feel comfortable while waiting. Your satisfaction and trust in our service are highly valued, and we look forward to continuing to provide you with great service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

September 23, 2023

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Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean! More

by mikebartelgas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

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Sep 26, 2023

Puente Hills Ford responded

We're pleased to hear that you had a positive experience with our friendly staff, good coffee, and clean truck after service. Customer satisfaction is important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us for your service!

September 16, 2023

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The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent More

by JOEYBALUYUT_328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Shannon McDowell

Helpful
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Sep 19, 2023

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent visit. We strive to provide excellent service, and it's clear that we fell short this time. We appreciate your loyalty as a regular customer since 2017, and we will address the issues you've raised.

September 03, 2023

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Me gusta su atención son bien amables lo recomiendo estoy satisfecha con la atención que prestan gracias More

by cabanas.elizabeth.ec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , JJ Crisp, Emmanuel Glock, Shannon McDowell

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August 26, 2023

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Great service awesome customer experience. , will definitely will come back for my upcoming service to my vehicles. More

by FEYBIEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 30, 2023

Puente Hills Ford responded

We're thrilled that you had a fantastic service experience and enjoyed an excellent customer experience. Thank you for choosing us for your vehicle needs. We're looking forward to welcoming you back for your upcoming service appointments. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your continued support means a lot to us!

August 25, 2023

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Employee Rating

Good customer service. Friendly,courteous and helpful. I really like the service of technician coming to the home. More

by hlnzrrll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez , Shannon McDowell

Helpful
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Aug 30, 2023

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that you received good customer service and that our team was friendly, courteous, and helpful. We're glad you appreciate our technician's home service. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle.

August 23, 2023

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Very nice service. Great communication. Michelle is wonderful. thank you 😊 I recommend come for service. More

by MOTER7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 25, 2023

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service, and we appreciate your recommendation. We look forward to serving you again in the future! 😊

August 17, 2023

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Employee Rating

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 18, 2023

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

August 11, 2023

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Employee Rating

My experience was excellent. I utilized this dealerships remote pick up a delivery of my vehicle for service and it was very professional and convenient. More

by BRADY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 15, 2023

Puente Hills Ford responded

Thanks so much for this feedback! We're glad you had a great experience with our remote pickup and delivery service. If you need anything else, we're here to help!

Aug 15, 2023

BRADY9 responded

Thank you. You guys are world class!

August 02, 2023

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Employee Rating

Dennis is my “go to” fleet service guy for all my company vehicle needs. He truly looks out for me & all those other customers that call when. I’m in his presence. More

by RUDY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 03, 2023

Puente Hills Ford responded

Thank you for your superb feedback! Dennis is one of the best -- we’re thrilled that you had a positive experience and we look forward to maintaining this high level of service.

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