Derek Castillo | Page 5

I bought a certified 2020 Silverado , really nice truck, process was really easy and the people are great to work with. process was really easy and the people are great to work with. More

by ATRAINO1 Verified Customer Verified Customer

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Best dealership I been To in years . Did not have to wait for the entire day to get my car Did not have to wait for the entire day to get my car More

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Derek the sale consultant was excellent. The truck I was looking at had gotten sold over the weekend was sold but Derek told me to come up and see what trucks they had. I arrived about 10 am The truck I was looking at had gotten sold over the weekend was sold but Derek told me to come up and see what trucks they had. I arrived about 10 am.After test driving a Silverado LT I wasn’t sure if the price was out of my range..After talking back and forth we agreed on a price. He did an awesome job We had the papers signed by 12 PM. The problem I have it took over 5 hours to get the rest of the paper work done. Derek kept trying to get me in to sign but it didn’t happen. I understand it was the last day of the month but to be at the dealership over 7 hours is a little extreme. This is my third lease and the other two didn’t take that long.. Again Derek was great. Easy to work with. That part was a pleasure but the wait was a problem. More

by DOOLS26 Verified Customer Verified Customer

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Derek was very good. I was up sold a service plan, extended warranty and paint protectors. Signed the papers and drove home. A week later I was told my bank wouldn’t f I was up sold a service plan, extended warranty and paint protectors. Signed the papers and drove home. A week later I was told my bank wouldn’t fund the warranty or service plan. I was told I was approved up to $250 a month above the finance amount of the truck if I agreed to all extra products. Had to go back again to resign bank papers a week later. I was offered a”zero” plan to pay Mohawk separately. Cost would be $400 down $110 per for 36 months. Which would have been half the price I was sold originally at $110 a month for 72 months. Felt taken advantage of. It’s a blessing SEFCU turned down original service plan. Also I put 600 miles and oil life is at 35% left. Never changed my oil before selling me that $36,000 truck. More

by SFRAN0316 Verified Customer Verified Customer

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Good experience! With fair treatment. Still waiting for part to be replaced. But hope things will not change my experience. With fair treatment. Still waiting for part to be replaced. But hope things will not change my experience. More

by SAINTPMM Verified Customer Verified Customer

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