Derek Harp | Page 24

Excellence in service From the first contact to driving off the lot, I felt welcome and confident with Nick Del Negro and Derek Harp's ability to provide a quality service. From the first contact to driving off the lot, I felt welcome and confident with Nick Del Negro and Derek Harp's ability to provide a quality service. They were knowledgeable, courteous, professional, went above and beyond to ensure my car buying experience was relaxing and stress free. Everything was done on site and the process was quick and easy. They ensured I got the lowest loan rate possible, gave a great trade in amount for my vehicle and ensured the vehicle I purchased met the needs of my family. This was by far the best car buying experience I've had. True professionals. More

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Outstanding experience Outstanding dealership in every aspects from sales to finance to service. This is my third purchase from them. They must be doing something right to Outstanding dealership in every aspects from sales to finance to service. This is my third purchase from them. They must be doing something right to continue to keep loyal customers coming back! Derek coordinated the buying experince to run flaulessly. The biggest reflection of a dealer is after the sale. Albert in service has always went above and beyond to see that your service needs are addressed. All I can say is I will be returning for my next purchase. More

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Best Experience Ever Derek was such an ease to work with and really heard my needs. After much searching he found me the vehicle I wanted and I got an amazing deal. The se Derek was such an ease to work with and really heard my needs. After much searching he found me the vehicle I wanted and I got an amazing deal. The service at this dealership is the best I've ever seen and I will be a loyal customer for life. Thank you! More

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No pressure sales! 100% satisfied couldn't have had any better effort from Derek and his management. I appreciate the high level of service provided by your team. Derek 100% satisfied couldn't have had any better effort from Derek and his management. I appreciate the high level of service provided by your team. Derek was a great help and really assisted in making it possible for me to leave with the car I desired. My experience was the best that it could have possibly been, I won't go anywhere else! More

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Second great experience Zero complaints, second great transaction here! Derek, Morgan and Scott were all friendly, knowledgeable and fair. Anyone in the market should check t Zero complaints, second great transaction here! Derek, Morgan and Scott were all friendly, knowledgeable and fair. Anyone in the market should check this place out. More

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Most outstanding - smile! My wife and I fist met Derek; what a personal approach he made to us, gave us room to breath and think, but was very responsive when asked questions, My wife and I fist met Derek; what a personal approach he made to us, gave us room to breath and think, but was very responsive when asked questions, first class! Morgan was most efficient, knows her work, protects the company. And, Nick Negro, brought it all together, cool dude - smile! I saw customer service personified at JLRFM, great team. More

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Thanks to the Staff at Jaguar of Ft. Myers Derek, Nick and Morgan were great to work with. They showed me a Jaguar and Range Rover. Both were great vehicles but we settled on the Jaguar XF. The Derek, Nick and Morgan were great to work with. They showed me a Jaguar and Range Rover. Both were great vehicles but we settled on the Jaguar XF. They showed us the service department while the paperwork was being processed. Everyone was very friendly and helpful and I am sure that level of service will continue throughout my ownership. More

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GREAT car buying experience!! My husband and I had a Great car buying experience! We went in just to look at the Land Rover's and ended up purchasing that same day. Derek Harp wa My husband and I had a Great car buying experience! We went in just to look at the Land Rover's and ended up purchasing that same day. Derek Harp was very professional and made us feel like family throughout the entire process. Scott Reid was also great to work with. He did whatever he could to make the deal work. I would highly recommend this dealership, Derek and Scott!! More

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Our first US vehicle From the first initial contact on the dealership forecourt Derek proved friendly, courteous and helpful. We are Brits living part time in Florida and From the first initial contact on the dealership forecourt Derek proved friendly, courteous and helpful. We are Brits living part time in Florida and as Land Rover drivers back in the UK it made sense to buy Land Rover in the US for this our first US vehicle. We had no trade-in and had already decided on a Range Rover Sport so Derek's task was not too challenging .... he did what he had to do and did it well (especially well considering this was only his second week at the dealership). He answered many questions about vehicle ownership in Florida, the different trim and engine options available on the Sport and, with Brian's assistance, lead us to a decision. He accompanied us on two test drives and lived to tell the tale. The vehicle we chose was still in plastic in the dealership receiving area and to our amazement went through PDI and valet and was available for collection just 48 hours later. Handover was straight forward as was payment. Derek has followed-up and we are thrilled with our new vehicle. Thank you Derek and thank you Brian. As yet, we have no experience of after sales service although our expectations are high following a very professional sales experience. More

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Great experience Everyone at the dealership was extremely professional and freindly. I am very happy with my vehicle, and felt they offered it at a great value and fa Everyone at the dealership was extremely professional and freindly. I am very happy with my vehicle, and felt they offered it at a great value and fair price. Derek Harp did an outstanding job and went above and beyond. I felt I was treated with honesty and integrity and would purchase a car there again. More

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