The attention I received left nothing to be desired. Everyone in the sales process was helpful, courteous and professional. Once I purchased the car, the customer service did not end. I am taking advantage of follow-up assistance and further explanations to be provided at my home. Best car buying experience ever!
- Rob J
We purchased our XJ-SC V8 and drove our trade-in from Dallas, TX to Ft Myers. Returned to Dallas with the new car the following day. Long trip, but a great way to break in a new car! Our mileage peaked at 26.7 mpg running at 70-80 mph the entire trip. The dealership was waiting for us when we arrived and had the car prepped, the paperwork ready, and everything arranged for our out-of-state purchase. Vinny was a real joy to work with. Friendly and knowledgeable and entirely professional. Morgan was well prepared as well and the paperwork went quite quickly. The entire process didn't take an hour, but we lingered to talk with Morgan and Vinny for a quick overview of the new features. Al-in-all it was a "10" experience. You all are the best! Thanx!!
"First Class Service"
Samantha went the extra mile to help us make our decision. We are from out of state and she worked with us long distance to finalize the sale. Very knowledgeable, sincere and honest. Would highly recommend that you ask for Samantha when visiting the dealership.
"Spent all the time we needed and catered to our every need."
We do a lot of research and were very concerned about buying a first edition vehicle. The salesperson, Samantha, spent an incredible amount of time discussing Jaguar corporate and the Jaguar Ft. Myers philosophy and they walked the talk. We had several lengthy visits including test drives. They were always helpful, patient and gracious, never pushy. The management staff made a point of meeting us personally prior to the purchase and ensuring that all our needs were met and questions answered. You can't ask for better service. In addition, the beauty of the Jaguar design and warranty are icing on the cake. Samantha was adamant that we order and receive exactly the specifications we requested, nothing more or less. Despite all this, the staff never took themselves too seriously; we felt like friends.
"Outstanding Car Buying Experience"
Could not have asked for a better car buying experience. Salesman Derek Harp was extremely helpful, knowledgeable and courteous. Would definitely return to this dealership.
All the people I came into contact with were professional, friendly and very helpful. The two sales reps, Vinny and Derek, work as a team to ensure I was served promptly when other obligations conflicted with my test drive appointment. I felt the dealership made great effort to meet my expectations to provide a great vehicle and a fair price. Morgan made the "paperwork" a breeze!
"Outstanding salesperson with elite customer service skills! "
I'm very satisfied with both the outstanding customer service and overall professionalism I received during the purchased of my 2013 Jaguar XF from Derek Harp, Sales. In addition, Derek's positive attitude; expert knowledge of all Jaguar vehicles; and haggle free approach made it easy for me to select a Jaguar from your excellent Import Jaguar Dealership in the 21st century. As a result, I'm a loyal customer and will only buy and will only service my vehicle(s) from Import Jaguar Dealership, Fort Myers, Florida. Finally, I also received outstanding customer support from Morgan Kin, Finance Department and outstanding customer support from both Brian Del Negro and Nick Del Negro, Management Department. I believe in Import Jaguar Dealership and it's teamwork!
"Happy customer "
Dealership spent several days finding the right car and right deal for me. I'm now the proud owner of a Jaguar F-type. A pleasure to work with Derek, Scott, and Morgan.
This is my 2nd visit to Land Rover Ft. Myers. I used to HATE all Land Rover Vehicles, however my wife loves them. So I bought her a 2015 RR Sport as a gift to celebrate our 18th wedding anniversary. When I drove it I absolutely fell in love it, so much so that i came back a month later worked with Derek again, and had one built, a 2016 RR sport SC talk about freaking sweet!!!. Again I worked with Derek Harp and the ever beautiful Morgan Kin. This process again was wonderful and professional, even though I just purchased 4mo earlier neither Derek or Morgan took that for granted and kept it 100!!! (professional). In fact it was a much more pleasant experience like fine wine that gets better with time. Everyone there is awesome to interact with even the General Manager. I've been there a few times either to just check in with Derek or if I have a question in service. They really make you feel like family here, how many customers actually stop in and just to say hey to their sales professional AND their finance professional just for the xxxx of it? (a happy one). The vehicle was delivered ahead of schedule and just as I ordered it. This is definitely not the last vehicle I will purchase here, another one will be purchased within the next few months making that 3 vehicles purchased in less than a year. Land Rover Ft. Myers is definitely the best I've bought vehicles from all the high end dealerships in town, Ft. Myers Land Rover is definitely the best. They have to be! to get as much business (money) from me as they have, you've got to be the best. Business's do not get what they want, business's get what they DESERVE. And those with a great product, great customer service as Ft. Myers Land Rover, they definitely are getting what they deserve. Again shout out to Derek Harp and Morgan Kin, you guys have a customer for life. I can't thank you enough for all that you guys have done, not by just simply doing your jobs...but doing your jobs well above and beyond expectations.
Other Employees Tagged:
"Another great experience "
This is my forth car I have bought from this dealership. Great sales staff and management awesome experience would highly recommend going here for your new or used car purchase!!!