Derrick Palm

Toyota Direct service and sales teams always do a great job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. More

by bfinn76 Verified Customer Verified Customer

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My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

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Great experience sales and finance team very professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! More

by dmaraffa Verified Customer Verified Customer

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Confusion, miscommunication, some sales people with multiple customers some with none. Slow process. Did very well with title/tag transfer multiple customers some with none. Slow process. Did very well with title/tag transfer More

by destroyer3570 Verified Customer Verified Customer

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Great to do business with. Quick and professional and worked hard to get where I wanted to be. Quick and professional and worked hard to get where I wanted to be. More

by yahde2010 Verified Customer Verified Customer

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Our salesman Sal was wonderful and made the entire buying experience very easy. He was pleasant, knowledgeable and Toyota Direct should be very happy to have him as an employee. experience very easy. He was pleasant, knowledgeable and Toyota Direct should be very happy to have him as an employee. More

by johnblair2021 Verified Customer Verified Customer

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I am very satisfied with the purchase of my new car and with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an issue came up with the first car, they listened to my concerns and handled everything in a responsible and efficient way. I felt supported and confident throughout the entire process. I highly recommend this dealer to anyone looking to purchase any vehicle. Excellent service, great communication, and a very positive experience from start to finish. More

by Delfa Verified Customer Verified Customer

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Wonderful dealership with great employees. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. More

by mike.sedmak01 Verified Customer Verified Customer

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It was a very seamless experience. I was in and out in under an hour. My salesman took very good care of of me! I was in and out in under an hour. My salesman took very good care of of me! More

by jerwersk Verified Customer Verified Customer

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Russell not only matched,. but beat the bottom line on the cost of my new 2025 RAV4 XLE from another dealership! He explained the complete process & answered all questions that but beat the bottom line on the cost of my new 2025 RAV4 XLE from another dealership! He explained the complete process & answered all questions that my daughter & I both asked. After the sale was completed he again impressed us with the details of newer features & implemented the phone, map a & 3-month free trial with SiriusXM. FULL SERVICE from an experienced salesman who has won over not only myself as a future customer, but perhaps also my daughter 🤗 Thank you, Russell ☺️ Sandy Walter More

by sandrajwalter Verified Customer Verified Customer

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