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Desiree Abbott-Burba
4 Reviews
Dealership Experience
6 yrs
4 Reviews of Desiree Abbott-Burba
July 26, 2019
Worst Service Department I have ever dealt with Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh More
by Madagain
Other Employees Tagged: Lance Armer
Helpful 
February 16, 2019
Excellent job Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all. Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all. More
by Desi A.
Other Employees Tagged: Jennifer
November 14, 2018
If You Buy A FORD DO NT USE RUSSELL SMITH FORD Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in them, (Bosch CP4) I suspected I was a victim of that issue and and unit shut down on me, and they immediately place the blame on me and the fuel I use. Ins Co. gets involved and lab samples state the unit probably died because of iron particles/metal/rust in the fuel system and possible fuel filter failure. Russel Smith tries to push the issue on me and wants $ 15k to repair , of course I've met with one service director Shane Wortham, he said my son probably put regular gas in the tank, (My son doesn't even live in the state Of Texas) the other service MGR wont even return my calls Desiree to discuss. Maintenance Guide Clearly states change Fuel Filter every 22,500 miles or when indicated on Message Panel, one service advisor Bryan Foster said it was my fault because I didnt change the fuel filter between oil changes. at 17k miles no change is needed especially at the firs oil change. (How about you had a crappy fuel filter in there from the assembly line that failed-MAN UP) I've been but Fords for 32 years and bought my 1st ford from the owner of Russell and Smith (Bubba Russell) and this is how FORD treats loyal customers-STAY CLEAR OF THIS PLACE - BAD NEWS... More
by dfulton
Other Employees Tagged: Shane Worsham , Bryan Foster
August 30, 2018
Excellent! Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommen Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommend 100%. More
by Littleheart
Other Employees Tagged: Shane Worsham, Keith Black , Bryan Foster, Glenn Gregory
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