Desmond Smiley | Page 2

As always, top notch!! Recently purchased my second Kia with this dealership! I walked in, told them what I wanted and Caston and Dez made it happen! I drove away in a 2019 Recently purchased my second Kia with this dealership! I walked in, told them what I wanted and Caston and Dez made it happen! I drove away in a 2019 Kia Sorento in no time! They gave me top dollar for my trade and checked every box on my list! Thanks guys for making the car buying process fast, easy and fun! Always my go to!! More

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Turned around prior experience Caston and Dez are great to work with. They made things happen that nobody could a year ago when I was there. I walked out with a 2018 Kia Sorento. Caston and Dez are great to work with. They made things happen that nobody could a year ago when I was there. I walked out with a 2018 Kia Sorento. More

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New Optima purchase Dez was great to work with and we couldn't be more pleased with our new car purchase. Everything was no hassle and as discussed. Dez was great to work with and we couldn't be more pleased with our new car purchase. Everything was no hassle and as discussed. More

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WORST EXPERIENCE EVER!!!! WORST EXPERIENCE EVER!!! I purchased a 2013 MINI Cooper from your Kia dealership in Pensacola, Florida. I purchased the vehicle on 09/08/2018. My sale WORST EXPERIENCE EVER!!! I purchased a 2013 MINI Cooper from your Kia dealership in Pensacola, Florida. I purchased the vehicle on 09/08/2018. My salesman was Desmond. During the test drive the air conditioner stopped working. He stated, "If you like the car, we'll fix that for you." I loved the MINI so we started the paperwork. Desmond took the car to the service department to get the air conditioner fixed. I purchased the extended warranty. We were all ready to go, but the service department was still working on the air conditioner. Desmond brings the car around to us and states, "The air conditioner didn't have any freon in it and everything was good to go." On the thirty minute drive home the air conditioner would work for a while then go out again. When we got home and tried to lock the door on the Cooper with the key fob, it didn't work. Neither key fob works to lock or unlock the doors. Monday morning I start the car and the service due light comes on. I go to the Kia dealership in Pensacola on Monday (9/10). Desmond greets me and I let him know the air conditioner stopped working, the key fob doesn't lock and unlock the doors, and the service light came on. He went to talk to the service department. He came back and told me they were going to take my Cooper to the MINI dealership in Pensacola on Tuesday (9/11) to get the air conditioner fixed and the key fobs probably just need batteries. He asked if I could bring the Cooper back around the same time (9 AM) on Tuesday and Kia would give me a rental car while the air conditioner is being fixed. To make a long story short, I never got a rental from Kia and I had to come out of pocket $3000 to get the air conditioner fixed even though I had an extended warranty and Kia stated they would fix it. The major plug that controls the air conditioning and other components of the car was completely corroded from water damage. My personal opinion--STAY AWAY FROM THIS DEALER!!! More

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Excellent Representative Words cannot express how AMAZING an experience I had with Desmond and Sunita at Kia Auto Sport of Pensacola. Best professionals EVER! Thank you so mu Words cannot express how AMAZING an experience I had with Desmond and Sunita at Kia Auto Sport of Pensacola. Best professionals EVER! Thank you so much!!!!! More

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yes u was hat i got new car Because great customers skills very polite very nice straight to point great salesman eith good wotking skills so me what we can get great prive Because great customers skills very polite very nice straight to point great salesman eith good wotking skills so me what we can get great prive More

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Pleased customer. Dez provided a relaxed atmosphere and knew all the positive info about a car that will soon be my daughters car. I appreciate Dez getting a deal we co Dez provided a relaxed atmosphere and knew all the positive info about a car that will soon be my daughters car. I appreciate Dez getting a deal we could agree on. More

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Everyone please go see Dez he is amazing! I am so happy with my experience today! Dez is a great salesman! He made sure I got everything that I wanted! He went above and beyond for me today! I I am so happy with my experience today! Dez is a great salesman! He made sure I got everything that I wanted! He went above and beyond for me today! I am so excited about my new car! More

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Awesome customer service These people have gone above and beyond for me. As far as customer service and getting me in the vehicle of my choice they did amazing. All the staff These people have gone above and beyond for me. As far as customer service and getting me in the vehicle of my choice they did amazing. All the staff is super nice and super helpful. Thank you guys so much. More

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Great Service! I would recommend Kia Autosports of Pensacola due to great customer service! As soon as we walked in, people there were very personable and our salesm I would recommend Kia Autosports of Pensacola due to great customer service! As soon as we walked in, people there were very personable and our salesman got the deal we needed for the car we wanted. More

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