Diana DAvanzo | Page 2

Qx50 new Bought new QX50. Easy to deal with. Clean building. Great selection of vehicles. Car ready in a few days of purchase. Will definitely purchase from ag Bought new QX50. Easy to deal with. Clean building. Great selection of vehicles. Car ready in a few days of purchase. Will definitely purchase from again. More

by MARVIN1097A Verified Customer Verified Customer

Helpful 0

Report | Print

Mike was an awesome salesman, the Finance rep was a jerk So, we originally went in just to look at a Q50 to compare it to the other cars we had test driven (Subaru Forester, Lexus IS250 & 300, etc) We origin So, we originally went in just to look at a Q50 to compare it to the other cars we had test driven (Subaru Forester, Lexus IS250 & 300, etc) We originally had no intention to buy because we still wanted to check out the Mazda CX-5 turbo. However, when we took the Q50 out my wife was like, "This is it, this is what I've been looking for". I was leaning more towards an SUV so I at least wanted to check out the QX50 before we made up our minds but the sales rep (Anine, i think his name was) said that he was really busy and didn't have time to let us take any more test drives. I went back in to see if there was anyone else that could help and we were introduced to Mike. Right off the bat, Mike was very nice and extremely informative. He took us on a test drive of the QX50 and while i liked it, it felt sluggish to me and my wife let me know that she had made up her mind and wanted the Q50. The sales process went pretty well. it took a while, but it always does. We had arrived there shortly before 1pm and after all the sales paperwork was done it was nearing 8pm but Mike said we still had to meet with the Finance manager. I don't remember his name but I think it was Steve. He was nice enough to begin with. I know they have to at least see if you're interested in an extended warranty and even though we didn't want one, I told him he could at least show us what it covered. I thought he could spit it out in a few minutes but no, he drug it on for an hour. Even after I told him we weren't interested he continued on. After telling him for the 4th or 5th time we didn't want it, he finally gave us our paperwork but his demeanor completely shifted and he acted like a spoiled child on the verge of throwing a tantrum and it really put me off. As much as I loved working with Mike, i'm pretty sure I'm not going back to this dealership again just to avoid having to talk to the Finance guy ever again. I listed that I "would" recommend this dealership to others based solely on my interaction with Mike but I only gave it 3 stars instead of 5 because of the Finance rep. More

by Ray_A Verified Customer Verified Customer

Helpful 0

Report | Print

Service , super clean garage work area!!!! In for service. Everyone extremely helpful- Easy access on and off highway Waiting room is very inviting whil , super clean garage work area!!!! In for service. Everyone extremely helpful- Easy access on and off highway Waiting room is very inviting while you wait for your car to be serviced. More

by Sue3a Verified Customer Verified Customer

Helpful 0

Report | Print

Great Service. Just picked up my third Infiniti. Love the vehicle. Everyone at the dealership was great to deal with. Vehicle paperwork was ready for me when I arriv Just picked up my third Infiniti. Love the vehicle. Everyone at the dealership was great to deal with. Vehicle paperwork was ready for me when I arrived. In and out quickly. Vehicle pickup was smooth. Inspection and cleaning was done and ready for me to drive away. Thanks to everyone at Infiniti of Nashua. More

by alan.teyssedou0 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service Very helpful and accommodating Salesman was very knowledgeable. Management went out of there way to help out with options and sales agreement Dea Very helpful and accommodating Salesman was very knowledgeable. Management went out of there way to help out with options and sales agreement Dealership was great, nice place to wait and have a snack or just relax More

by TRISHHAL6 Verified Customer Verified Customer

Helpful 1

Report | Print

Great Salesman & Customer Service! Scott was great to deal with start to finish! I appreciate his professionalism, attention to detail and willingness to help out throughout the proces Scott was great to deal with start to finish! I appreciate his professionalism, attention to detail and willingness to help out throughout the process. I would highly recommend him to everyone looking for a great vehicle and working with wonderful customer service. He helped me from my initial inquiry, until I drove my new Infinity off their lot. More

Helpful 0

Report | Print

Mostly painless experience Scott and Steve were great. Diane stepped in when some issues came up and ensured things were corrected. Other than a busy Saturday making things take Scott and Steve were great. Diane stepped in when some issues came up and ensured things were corrected. Other than a busy Saturday making things take a bit longer, the experience was fine. The waiting area and fresh baked goods were also very appealing. More

by allenhiii Verified Customer Verified Customer

Helpful 0

Report | Print

Salesman Henrique ~ Friendly Knowledgeable and Efficient Everyone was very helpful positive knowledgeable and friendly. We had a positive experience and wiant to thank everyone involved in helping us meet ou Everyone was very helpful positive knowledgeable and friendly. We had a positive experience and wiant to thank everyone involved in helping us meet our desires and our needs. More

by ctrace0 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Customer Service Great dealership that put customer satisfaction first priority! Shawn was great to work with. He was patient and took the time to make sure we were ha Great dealership that put customer satisfaction first priority! Shawn was great to work with. He was patient and took the time to make sure we were happy with the vehicle we were purchasing. Financing took the time to look at all financing options. Diana puts communication as a priority and went above and beyond to make sure we were happy with the outcome! Dealership provides snacks and drinks in a comfortable waiting area. I would recommend to anyone looking for a vehicle or needing vehicle maintenance! More

by Lundberg99 Verified Customer Verified Customer

Helpful 0

Report | Print

Doing the right thing! I dropped of my 2017 Q50 Red Sport for an oil change, inspection sticker, tire rotation and interior detailing 04-09-2019. When I picked up the car t I dropped of my 2017 Q50 Red Sport for an oil change, inspection sticker, tire rotation and interior detailing 04-09-2019. When I picked up the car there was minor paint damage to my door jam sill that was not there when I dropped off the car. The damage was consistent with a vacuum hose being dragged repeatedly over the door jam edge. I discussed the damage with the service manager Victor Burgos who recognized the problem and agreed to fix the area of concern. His commitment to exceptional customer service and doing the right thing was greatly appreciated. More

Helpful 0

Report | Print