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Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
169 Reviews
4.7

169 Reviews

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169 Reviews of Dion Grace

September 22, 2025

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Employee Rating

Great service. Did not attempt to upsell me on services. A level of honesty is very important to me. More

by THIGGINS2
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Service Time
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Recommend Dealer
Yes
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Sep 22, 2025

BMW of Orland Park responded

Thank you! We’re glad you appreciated the honest service. Your trust means a lot to us! Best Wishes, BMW Of Orland Park

September 17, 2025

Dealership Rating
Employee Rating

We were notified that our car was ready. And when we went to pick it up, we had to wait for over an hour to get it. That's unacceptable. More

by TIMILDEEPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 17, 2025

BMW of Orland Park responded

We’re very sorry for the delay you experienced when picking up your vehicle. We understand how frustrating that must have been, and we truly appreciate your patience and we’ll be reviewing this with our team to make sure it doesn’t happen again. Thank you for bringing it to our attention. If you would like to further discuss, please feel free to reach the Service Director, Brian Coster at 708-460-4545. Best Wishes, BMW Of Orland Park

September 13, 2025

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Employee Rating

The staff was friendly and fast with service! Rob answered all of my questions with expertise.. More

by NICHOLELATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Rob Snipe

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Sep 15, 2025

BMW of Orland Park responded

Thank you for the great review! We’re happy to hear our team provided friendly, fast service and that Rob was able to answer all your questions. Best Wishes, BMW Of Orland Park

September 06, 2025

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This location. has fast service,very polite, inform details during service,make sure ur stay is welcoming. More

by LISASMITH3877
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

BMW of Orland Park responded

Hi Lisa! Thank you for sharing your review of BMW of Orland Park. We're happy to hear that our team kept you informed and made you feel welcome. We look forward to seeing you again!

August 29, 2025

Dealership Rating
Employee Rating

Dion was excellent in getting all of my required services aligned. He even ensured that an additional issue was addressed and taken care of within the same business day. Excellent experience. More

by CARLMAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius

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Aug 29, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re happy to hear Dion took great care of you and got everything handled the same day. Best Wishes, BMW Of Orland Park

August 17, 2025

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Employee Rating

The wait time was ridiculous and I don’t believe I needed the service they claimed I did. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 18, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and appreciate your feedback. We strive to provide accurate service recommendations and timely service, and it sounds like we fell short this time. We’d like the opportunity to address your concerns—please reach out to our service team so we can review your visit and make things right. 708-460-4545 Best Wishes, BMW Of Orland Park

August 12, 2025

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Employee Rating

The customer service was impeccable. The absolute best I've ever received from any dealership, from the time I pulled in until the time I exited. More

by VMOSLEY305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Thank you for the wonderful compliment! We’re thrilled to hear this was the best customer service you’ve ever experienced at a dealership. Our team takes great pride in delivering exceptional care from start to finish, and your feedback means a lot to us. Best Wishes, BMW Of Orland Park

August 11, 2025

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Employee Rating

Dion was awesome! He researched my issue thoroughly to conclusion. I appreciate his dilligence and honesty! Ted More

by THEODORESTEINKER7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Hi Ted, we’re thrilled to hear about your positive experience with Dion! Thank you for choosing BMW of Orland Park and for sharing your feedback.

August 10, 2025

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Employee Rating

Dion is very courteous and he always goes above and beyond to help us no matter the situation More

by BURNSMARCEL35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Marcel, thank you for leaving BMW of Orland Park your positive feedback!

August 09, 2025

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Employee Rating

Cory award amazing and took my time into consideration because I was on the clock when I came to pick up my car. The car was washed and I was seen! Even though I was the first one at the service departm More

by YVETTEMAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Kazienko

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Aug 11, 2025

BMW of Orland Park responded

Thank you for sharing your wonderful feedback about Cory and the team! We appreciate it and hope to see you again at BMW of Orland Park!

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