Domenica DAndrea | Page 4

Excellent Service I had a small issue with my brand new 2018 q5 but the issue was taken care of by Joseph Fattorusso and his General Manager. We felt very important an I had a small issue with my brand new 2018 q5 but the issue was taken care of by Joseph Fattorusso and his General Manager. We felt very important and that the solution was put into motion immediately. I thank you for everything. No car is perfect but the Ray Catena Audi Freehold is. More

Helpful 0

Report | Print

Customer Service was not good They delivered the car just fixing issue with no proper test. A new issue raised after their fix and got appointment 2 weeks later for their improper They delivered the car just fixing issue with no proper test. A new issue raised after their fix and got appointment 2 weeks later for their improper fix of the car problem. More

Helpful 4

Report | Print

Great experience all around! From the time I first walked into the dealership and met John Angello - our salesperson - I knew this was where I not only wanted to buy my first Audi From the time I first walked into the dealership and met John Angello - our salesperson - I knew this was where I not only wanted to buy my first Audi, but all my cars in the future. From the test drive through delivery of the car, the Ray Catena team handled everything perfectly. I am extremely happy and look forward to returning in a few months when the lease is up on my wife's Ford and we will be getting a Q5! More

Helpful 0

Report | Print

Courteous, professional and classy. It is a pleasure to deal with this Audi dealership. The staff and management go out of their way to assist and make you feel comfortable. The proces It is a pleasure to deal with this Audi dealership. The staff and management go out of their way to assist and make you feel comfortable. The process of buying a car could not have been simpler. Same goes for the service team. More

Helpful 0

Report | Print

Excellence from Top to Bottom! The car purchase was a fantastic experience. Denis Carey made certain that the right vehicle was chosen and ordered at the right price with the right The car purchase was a fantastic experience. Denis Carey made certain that the right vehicle was chosen and ordered at the right price with the right options in the right color. He followed through on every promise and did as much paperwork as possible in advance. It was a truly enjoyable experience. Mike Wang showed me how to use the car and its many features, and expertly explained the paperwork. Chris Gioffre, the service manager, took the time to meet me and to walk around the lot to talk about the cars and to show me the colors. I have just taken my car for my first service appointment (and to repair a scratch) and everything from making the appointment itself, to the follow up during the repair, and the loaner car was excellent and well above first class service. I do not hesitate to recommend this superb dealership, and travel over an hour to get there! Best prices, best selection, best customer service, best attention to detail, and best car service. Thank you. More

Helpful 3

Report | Print

Excellent dealership The sales staff from the first greeting through delivery was very attentive but not overbearing. I had the impression I was joining their family. Spec The sales staff from the first greeting through delivery was very attentive but not overbearing. I had the impression I was joining their family. Special kudos to my sales associate, Larry Hutt. Even though I visited the dealership on a busy Saturday, General Manager Rich Majewski took the time to introduce himself. That's what I call service! More

Helpful 0

Report | Print

Absolutely floored by customer service I purchased a R8 from Audi Freehold. I had my local Audi dealer do an inspection to assure there were no issues with the car. Unfortunately they disco I purchased a R8 from Audi Freehold. I had my local Audi dealer do an inspection to assure there were no issues with the car. Unfortunately they discovered that a shock absorber had been leaking; the car would not pass inspection. Audi Freehold has gone WAY above and beyond to fix the issue. Really, I'm speechless. Denis and Chris have been very apologetic and have done everything imaginable to make things right. While it is a bummer to not have my car at the moment, I feel very good knowing all the needed work is being done by a dealer I can trust. They picked up the car from PA, they are replacing all 4 shocks along with some other items that seem to be the root of the shock issue, they've shipped me an A8 loaner and will be shipping the R8 back to me when the work is complete. All of this work and service they are paying for. It's amazing. There is a reason Ray Catena dealerships have such a wonderful reputation – the staff goes above and beyond in terms of service. More

Helpful 1

Report | Print