Donato Keenan | Page 3

Very professional and knowledgeable staff. I was most impressed by Andy Lobb's positive attitude and demeanor. I was most impressed by Andy Lobb's positive attitude and demeanor. More

Helpful 0

Report | Print

Ended up waiting a long time, sales person was good, service was the worst. Almost walked out. service was the worst. Almost walked out. More

Helpful 0

Report | Print

Our recent purchase was a great experience. Dan Tran was a pleasure to deal with. Will definitely seek him out for future purchases. The delivery team provides exceptional customer service. Don Dan Tran was a pleasure to deal with. Will definitely seek him out for future purchases. The delivery team provides exceptional customer service. Donato and Ariana should be commended. DeNoyer has two gems in the making with these two and, hopefully you can see the value in developing and fostering their growth. They represent your company very well. They are the customers final interaction/experience in the purchase process and they left us feeling confident and extremely happy with our purchase. The only criticism I have is with Louis the finance guy. He bold faced misrepresented the truth to us. He told us the vehicle had never been ceramic coated and, convinced us to buy that add on. However when we spoke with Nick DeNoyer and Dylan, we found out the vehicle had in fact been ceramic coated 3 times! Also, Louis never got back to us with our finance rate or which lender we were going with. I don’t think it’s unreasonable for the customer to have that information before signing loan documents. When I asked Louis about it he said, “oh I tried to call you”. I told him I never received a call from him. His response was, “oh, I mean I meant to call you”. Two misrepresentations of the truth. I don’t know if the finance people receive stipends or a bonus for each warranty they sell but, the behavior exhibited by Louis doesn’t seem to gel with the exceptional customer service we received from your other employees. We are first time DeNoyer customers and, It’s because of Dan Tran, the delivery team and Nick DeNoyer that we didn’t walk away from the deal. More

by cblacker2 Verified Customer Verified Customer

Helpful 0

Report | Print