Donnie Barnes | Page 2

A. Very clean and we'll organized facility in which to conduct business. The staff. Was knowledgeable about their product. the staff was patient and listened taff conduct business. The staff. Was knowledgeable about their product. the staff was patient and listened taff More

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Our first experience there wasn’t the best but once we started dealing with Donnie, everything went great. He got us the car we wanted. started dealing with Donnie, everything went great. He got us the car we wanted. More

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God awful doesnt even begin to describe my experience with them. I wish I never got my GV80 from them and would trade in the extra warranty Rick Case Gives in a heart beat. Their service is beyond abho with them. I wish I never got my GV80 from them and would trade in the extra warranty Rick Case Gives in a heart beat. Their service is beyond abhorrent. I have the full Tire plan, got a nail in tire. Had to wait a week for an appointment to begin with. Great. It didn’t lose air thank god during that week. They come take the car and leave me a loaner with barely 30 miles left on it, so I had to first get gas. Gave me a loaner Thursday 9am 5/6/2021. Was told it would be back that evening before close. You’d think before they do all this one would confirm they even have my tire. Yeah. No. No tire. Don’t even call me back that night to tell me that!! Next day. We don’t have it, overnighted it from somewhere. It’s coming Saturday. Nothing. No update. Until Saturday at 5pm. We don’t have it. It’s coming Monday. Its Tuesday and havent heard from them since Saturday at 5pm. Meanwhile. No car seat and I have a BABY! Didn't plan to not have my car for a week. WHY ON EARTH WOULD YOU TAKE MY CARE TO REPLACE A TIRE BEFORE YOU CHECK IF YOU HAVE THE TIRE?? I Have never seen more incompetent people in my life. And I only wanted Rick Case because the warranty and its hysterical because what good is a warranty if I guess if I need it ever it will be the same production. No answer all day Monday, and the Tuesday. Nothing. Then when I get upset I’m told to calm down and they would walk over the note to the service department. I said that’s beautiful. The same thing happened yesterday and no one followed up with me. So I need to know it will be replied to. They have been nothing but god awful. This is only story 1 of 3 others and I have the car Under two months. Now today Wednesday, they got the tire finally this morning. I get called that they cant find my wheel locks. Where did I put them Im asked. I didn't even know I had them. Where would they be because I JUST got the car and no one would have touched them. When I got my car they left out items that were on my sticker...so maybe that was one of them? They are NO WHERE TO BE FOUND. So its 5:45pm now and still no update. I can't even get a hold of them to tell them to BREAK THEM OFF with the way I found in a youtube video. A whole place full of techs and no one can check google and see its not rocket science. Honestly I have never seen such a production. DO NOT BUY FROM HERE. As a service professional running major retail stores I understand service. They are trying to play in the luxury market and can barely run a flea market service operation. I WISH I NEVER GOT THIS CAR FROM THEM. More

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Donnie-manager, Robert and Oliver. All got me in without an appointment and was very quick. Oliver went above and beyond adjusting the pressure of my tires an appointment and was very quick. Oliver went above and beyond adjusting the pressure of my tires More

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I just leased my fourth consecutive vehicle from this dealership. I’ve gotten top notch customer service from the same sales rep each time and I feel like he has truly gone the “extra mile” to ensure tha dealership. I’ve gotten top notch customer service from the same sales rep each time and I feel like he has truly gone the “extra mile” to ensure that the vehicle I get is exactly how I want it. More

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Donnie in did an amazing job with helping me find my car. He was very knowledgeable about the features of the car. Very smooth and easy process. He was very knowledgeable about the features of the car. Very smooth and easy process. More

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Very easy transaction. I returned my leased Elantra. Test drove the Tuscan and Santa Fe and decided to lease the Santa Fe. Donnie Barnes was very nice to deal with. drove the Tuscan and Santa Fe and decided to lease the Santa Fe. Donnie Barnes was very nice to deal with. More

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Joel was great, he helped me make the best selection on my purchase, I am highly satisfied, donnie the in financing was awesome also he helped me save money which is always good ... I would definitely rec my purchase, I am highly satisfied, donnie the in financing was awesome also he helped me save money which is always good ... I would definitely recommend this location to my friend, everyone here is friendly and made sure I was being token care of.. 5 Stars!!! More

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Just awful Everything you've ever heard about people not want to deal with dealerships is perfectly exemplified by Rick Case. After a terrible experience, the Everything you've ever heard about people not want to deal with dealerships is perfectly exemplified by Rick Case. After a terrible experience, they just called to see if I was still in the market. When I told them I wouldn't do business with them, they hung up on me. Please save yourself some headaches, and go somewhere else. More

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Absolutely the best experience in purchasing a car. The sales person Mr.Barnes was very patient and knowledgeable. No pressure was applied, it was overall a good day. sales person Mr.Barnes was very patient and knowledgeable. No pressure was applied, it was overall a good day. More

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