Doug St.Louis | Page 2

Helpful from the moment I walked into the building. I will be back again. Thanks! I will be back again. Thanks! More

Helpful 1

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I have been dealing with this dealership and service department for years and always get A+ service from everyone I have ever dealt with. Charles Tuzzo, Doug St. Louis and Jesse Kopek and of course Chri department for years and always get A+ service from everyone I have ever dealt with. Charles Tuzzo, Doug St. Louis and Jesse Kopek and of course Chris Lang Service Director whom I have dealt with for many years..I have called Charles Tuzzo a couple of times re: my new Mazda CX5 for help learning my new vehicle and he has always been very patient and helpful. More

Helpful 2

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I contacted Doug after doing my homework and several other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Hones other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Honesty, and most importantly work with me to provide me a great deal on my new vehicle and trade in, which made my decision all the more easier to purchase my second vehicle at Suburban Mazda of Troy. I am enjoying my new 2023 Mazda CX-5 Signature Thanks Again Doug. Also a special Thank you to Mohamad (Mo) who I appreciated for his assistance in the showroom, and for showing me around the car and making my new car purchase that much more pleasurable. John More

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Really inhospitable reception followed by condescending behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, a behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, and dismissive of all concerns I had about the Mazda. More

Helpful 5

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Doug was absolutely AMAZING during the process leading up to purchasing my vehicle. He was Professional, Personable, Honest, Reasonable, Reliable and provided lot's of detail about my vehicle before I made t to purchasing my vehicle. He was Professional, Personable, Honest, Reasonable, Reliable and provided lot's of detail about my vehicle before I made the final decision to purchase. I initially contacted Doug regarding two specific vehicles they had in stock; however, the vehicles had already been sold right before I inquired. Doug still managed to work with me, give me more options and answer all of my questions. I am definitely enjoying my new RIDE! I would recommend Doug 100%! Thanks Again Doug and Mazda of Troy Staff! More

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this is first time my buying experience with Mazda dealer . Doug help me choosing what i need for the perfect buy. Entire process was very professional and pleasant. . Doug help me choosing what i need for the perfect buy. Entire process was very professional and pleasant. More

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I had the pleasure of having Doug help me with choosing the perfect vehicle for my needs. The entire process was very enjoyable and Doug explained everything to my satisfaction. I would totally recommend t the perfect vehicle for my needs. The entire process was very enjoyable and Doug explained everything to my satisfaction. I would totally recommend this dealership and rate it 5 stars. More

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I always receive the absolute best customer service at Suburban Mazda. Very outgoing and pleasant personalities from everyone around, not just your salesman. I loved my CX-5 so much that I came back for a Suburban Mazda. Very outgoing and pleasant personalities from everyone around, not just your salesman. I loved my CX-5 so much that I came back for an upgrade, and was even lucky enough to get the same salesman. Douglas St.Louis, you ROCK!!! Thanks for an awesome deal! More

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