Drew Huff

I have been going to this dealership for over 7 years because of their excellent maintenance skills and customer care. because of their excellent maintenance skills and customer care. More

by scolasin Verified Customer Verified Customer

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I’ve had a very disappointing experience with the Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountabi Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountability. Over the past couple weeks, I called the service department three separate times and left messages, but I never received a callback. Ultimately, I had to go online myself just to schedule an appointment. When they came to get my vehicle, I also asked them to address oil spots inside my car. While they did perform a detail, which I appreciated, the oil spots were not addressed at all. These spots were actually caused during my previous visit when they replaced my turbos, so I was expecting them to correct the issue they created. Overall, I feel the service center has gone downhill. For a luxury brand dealership, the level of follow-up, communication, and attention to detail should be significantly better. There’s a lot of room for improvement. Not sure if I will bring my car back for service at this location or any Infiniti. Guess we’ll see. More

by OSORIOCARA Verified Customer Verified Customer

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They are great and make servicing my car easy and do a wonderful job always wonderful job always More

by RWARCZAK Verified Customer Verified Customer

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I went in for a $29. 95 oil change special expecting to be told I needed multiple repairs on my vehicle. I was pleasantly surprised when Drew told me I was all set and tha 95 oil change special expecting to be told I needed multiple repairs on my vehicle. I was pleasantly surprised when Drew told me I was all set and that there were recommendations listed with my bill and the prices so when I was ready to schedule the work I would know the costs. I was pleased at how it was handled. I will say I was a little disappointed that it took almost 3 hours for and oil change, especially when I was there at 0715. This is my only complaint. And Drew was very professional and accommodating of all my questions. I would recommend Drew to other customers. More

by MANNA1081 Verified Customer Verified Customer

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Very good service. Drew took great care at keeping me informed and is always very helpful and friendly. Mechanics are helpful and did a great job as well. Very respectf Drew took great care at keeping me informed and is always very helpful and friendly. Mechanics are helpful and did a great job as well. Very respectful More

by Natgin Verified Customer Verified Customer

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Neal and the entire team were amazing. So helpful with everything I needed. I really appreciate him going the extra mile and check on me and my car! Drew Huff serviced my car recently and So helpful with everything I needed. I really appreciate him going the extra mile and check on me and my car! Drew Huff serviced my car recently and was quick and efficient. So happy to be part of the Infiniti family! More

by katieblair220 Verified Customer Verified Customer

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Service and the sales department are always giving exceptional customer service. I will always recommend and buy from this infinity dealership. exceptional customer service. I will always recommend and buy from this infinity dealership. More

by POWEREDBYLOVEBABYNURSES Verified Customer Verified Customer

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Very professional and courteous staff… great communication skills with staff explain everything in detail that was being done to my vehicle communication skills with staff explain everything in detail that was being done to my vehicle More

by Big Wel Verified Customer Verified Customer

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★☆☆☆☆ – Avoid This Dealership My vehicle was damaged while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writin while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writing to cover repairs. Months later (now May 1, 2026), the service manager delayed, stopped responding, and changed his position. The service manager “declined” to repair the damage, citing my son’s “unprofessionalism,” despite him simply stating the facts and reiterating Infiniti of Melbourne’s service department’s negligence. My son is a highly experienced, top-tier service advisor in the automotive industry, and his dealership would never treat a customer this way or refuse responsibility for damage caused under their care. Since the vehicle has a special metallic paint, I was highly concerned when the service manager initially had a mobile paint vendor assess the damage (who also confirmed it required proper body shop repair). Despite this, we were later directed to a body shop with consistently poor reviews citing unfinished work, poor workmanship, and lack of customer follow-up. When Martin Hausen had previously agreed to have my son’s dealership’s body shop complete the repair to ensure proper oversight and quality. There were also multiple vehicles fraudulently/incorrectly listed under my profile that I do not own, raising further concerns about their recordkeeping and professionalism. This reflects a lack of internal controls and oversight within their service department. What should have been a simple oil change turned into a 3-hour appointment and a damaged vehicle, which is completely unacceptable. Lack of accountability and unprofessional handling. Proceed with caution! More

by ru4p1gtr Verified Customer Verified Customer

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Repaired, washed, and delivered to my home. Can't speak highly enough about the 5 star service and communication from the team at Melbourne Infiniti, with a special shout out to our service con Can't speak highly enough about the 5 star service and communication from the team at Melbourne Infiniti, with a special shout out to our service contact, Drew Huff. I did not realize they worked with extended warranty companies and he helped make the process extremely easy with excellent communication every step of the way. A repair you know will be completed with the correct parts and verified to manufactured specifications. 5 Stars! More

by RG Verified Customer Verified Customer

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