Duane Massa

Helpful. Listen to my needs. Had options to show me to meet my needs. Worked on the price to meet me where I’m at. Whole team was supportive through whole pro Listen to my needs. Had options to show me to meet my needs. Worked on the price to meet me where I’m at. Whole team was supportive through whole process. I’ll keep coming back like I have for the last 4 years. More

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Buyer beware. Check out the Yelp reviews before you buy from this place, and organize them from the newest onwards. They obviously edit the Google reviews. There a Check out the Yelp reviews before you buy from this place, and organize them from the newest onwards. They obviously edit the Google reviews. There are so many reports about business fraud, racism, and violence against women that occurs in this workplace. Not to mention, the amount of complaints from the service department. I wish I bought my car from another dealership. Stay far far away More

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Excellent attention and help in the business of my Ascent Touring,Thank you for everything Touring,Thank you for everything More

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The staff made things more complicated that they should have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend More

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Disappointing experience. Watch out for excessive dealer fees. Started out trying to charge over $13,000 dealer fees on a car I reserved online months earlier. Avoid. Watch out for excessive dealer fees. Started out trying to charge over $13,000 dealer fees on a car I reserved online months earlier. Avoid. More

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Salesman Tony is a pleasure to work with, and I have purchased perhaps 8 cars from him in the past 3 years. Audwin is amazing in thee office. Jaime rocks in financing. Elba in Service is great, And purchased perhaps 8 cars from him in the past 3 years. Audwin is amazing in thee office. Jaime rocks in financing. Elba in Service is great, And Manager Duane, let's just say he treats me more like family than a customer. Can't recommend them more highly! More

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Gotta tell everyone looking to purchase a vehicle from this dealership I experienced such an outrageous dealership markup in pricing and fees I was just totally overwhelmed….then the salesman tries to smo this dealership I experienced such an outrageous dealership markup in pricing and fees I was just totally overwhelmed….then the salesman tries to smooth the price out two more times….well I personally find this dealership to be quite frankly dishonest and would not recommend them to anyone….when I’m looking for an out the door price on a three year old vehicle and it’s going to cost me basically almost as much as a 2022 model…..well what more can I say……two thumbs down Pembroke….👎🏽👎🏽 More

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This dealership dropped the ball. Several opportunities to make things right! Left me HANGING with a payoff Finance issue. Jaime Gaitan, Austin Lovinsky (told me I was being ANAL about my credit) xxx. Mike to make things right! Left me HANGING with a payoff Finance issue. Jaime Gaitan, Austin Lovinsky (told me I was being ANAL about my credit) xxx. Mike Kahului, promised new rubber mats & a complimentary Starlink subscription (which I ended up paying for myself $159.00) with my purchased CPO extended warranty. And their ring leader Duane Massa have All FAILED. My credit was RUINED, my car was out for REPOSSESSION. All they had to do was RETURN my calls for HELP. They know who I am. I will bring them all down. 8 weeks & counting Trying to handle this mess ALL by myself! We are a diehard Subaru Family. Absolutely devastating treatment from this dealership. We will NEVER refer anyone here EVER. Joe and Adrian (the best Mechanic) are the only reason to visit. They are exemplary Associates. Not like the other losers named above. They ALL Need to be reprimanded immediately for not communicating with a CLOSED deal. I am still a returning loyal customer whether opened or closed. More

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Thanks to Julio Campos, Sales Team Member, and Juan Carlos Morales, Finance Team Manager, I am LOVING my 2019 4Runner! Igor Aranovskly would greatly benefit from additional training in customer relatio Carlos Morales, Finance Team Manager, I am LOVING my 2019 4Runner! Igor Aranovskly would greatly benefit from additional training in customer relations. As a Sales Manager, he was not at all interested in supporting his Sales Team Member in making a sale to a very Interested buyer. Rather than personally reach out to General Manager Duane Massa, to inquire if he would honor the quoted sales price listed on the Internet, he turned us away despite traveling an hour and a half to Pembroke Pines. Thanks to Julio for going above and beyond and making that call himself. The sale moved forward without additional fees added to compensate for honoring the reduced sale price listed on the Internet. Thanks to Julio, Juan Carlos, and Audwin Lovinsjy, also from the Sale Management Team, for staying late to finalize the sale, despite the internet fails! Subaru of Pembroke Pines delivers…THAT you can count on! More

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Five star review for an outstanding salesman Tony D'Argenzio as well as sales manager Duane Massa. My wife and I have purchased 5 or 6 new cars with this dealership in the past 3 years and each purc D'Argenzio as well as sales manager Duane Massa. My wife and I have purchased 5 or 6 new cars with this dealership in the past 3 years and each purchase has been stress free. Special thanks to Elba in service who always treats me more as family than a client. More

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