Duane Temple | Page 16

Buying with no regrets My daughter and I worked with Duane Temple to purchase her first car that would have a loan. Duane was so patient and helpful with this process. He My daughter and I worked with Duane Temple to purchase her first car that would have a loan. Duane was so patient and helpful with this process. He helped my daughter pick out the perfect vehicle. He also walked her thru the fear of having a car payment. He was very transparent and honest about each step of the process. I will definitely buy from him again. More

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SELLS TRUCKS THAT WERE UNDER WATER I purchased a 2011 Ram 1500 from Lakeland Auto Mall a few months ago, the staff and sales personnel were very friendly and personal. The deal was ma I purchased a 2011 Ram 1500 from Lakeland Auto Mall a few months ago, the staff and sales personnel were very friendly and personal. The deal was made and I picked it up the next day after a seat bottom was fixed. The truck had 160k miles on it however the truck looked still new and was Extremely clean. So we took a chance on it. While driving home my wife who was following me called and told me that there was smoke coming out of the exhaust pipes. I called the dealership and was told that everyone was gone for the day and call tomorrow. I did spoke to Mike the uses car manager and he told me that there is no warranty and nothing that he was going to do but he would talk to the owners a d get back with me. Well not did he never get back to me, Mike nor the salesman return any of my calls or emails asking for help. 800 miles later my truck is at my local dealership getting a new engine, work needed on the rear end. The engine was so scared and band aid to cover up the problems. What happened to the major checklist that is supposed to be performed before any vehicle is supposed to go through before selling. Now that the engine has been replaced, my local Dodge Dealership has looked over this truck very carefully and reported, that this truck was under water at 1 time. There is rust in places that it should not be. For example, The truck has storage binds in the floor, there is a lot of rust there. Also the running boards, full of rust. It just goes on and on. For a dealership that boasts a major check list and safety checks, is just a bag of hot air. DO NOT BUY ANYTHING FROM LAKELAND AUTO MALL. Marc Ciolino Clermont Fla. Response from the ownera month ago Marc - We are working to get more details about your recent purchase experience. We apologize we did not meet your expectations and will verify through your customer account the details regarding your particular situation. Thank you for your rating and review and again we apologize for any inconvenience. As of today 4-14-2019, I have had no response or contact from this dealership. More

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A horrible experience. I purchased a 2011 Ram 1500 from Lakeland Auto Mall a few months ago, the staff and sales personnel were very friendly and personal. The deal was ma I purchased a 2011 Ram 1500 from Lakeland Auto Mall a few months ago, the staff and sales personnel were very friendly and personal. The deal was made and I picked it up the next day after a seat bottom was fixed. The truck had 160k miles on it however the truck looked still new and was Extremely clean. So we took a chance on it. While driving home my wife who was following me called and told me that there was smoke coming out of the exhaust pipes. I called the dealership and was told that everyone was gone for the day and call tomorrow. I did spoke to Mike the uses car manager and he told me that there is no warranty and nothing that he was going to do but he would talk to the owners a d get back with me. Well not did he never get back to me, Mike nor the salesman return any of my calls or emails asking for help. 800 miles later my truck is at my local dealership getting a new engine, work needed on the rear end. The engine was so scared and band aid to cover up the problems. What happened to the major checklist that is supposed to be performed before any vehicle is supposed to go through before selling. DO NOT BUY ANYTHING FROM LAKELAND AUTO MALL. Marc Ciolino Clermont Fla. And the response: Response from the owner a month ago Marc - We are working to get more details about your recent purchase experience. We apologize we did not meet your expectations and will verify through your customer account the details regarding your particular situation. Thank you for your rating and review and again we apologize for any inconvenience. Well I am still waiting for the follow up. They are all smiles in your face, but when something has to be fixed, you can hear a pin drop. Beware of this place. I am willing to talk to anyone who is even thing about buying anything from this place. More

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Quick and Easy Overall, an enjoyable experience. The sales staff was courteous and professional. The only downsides were no coffee in the main building (because it w Overall, an enjoyable experience. The sales staff was courteous and professional. The only downsides were no coffee in the main building (because it was a Sunday?) and the vehicle I purchased was almost completely empty of fuel. I thought that was pretty cheap considering how much I paid for the pre-owned vehicle. More

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2018 Ford F150 Purchase Our salesman Duane Temple was very knowledgeable, answered all of our questions and made us feel very comfortable with our purchase. We couldn't be ha Our salesman Duane Temple was very knowledgeable, answered all of our questions and made us feel very comfortable with our purchase. We couldn't be happier with the purchase of our 2018 Ford F150. 5 stars throughout the whole process. More

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Great Duane Temple was outstanding. He did awesome job. If he said it he did it. Thank you to Carlos in financing for going the extra mile Duane Temple was outstanding. He did awesome job. If he said it he did it. Thank you to Carlos in financing for going the extra mile More

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Exceptional Service Got a great welcome and treatment from Carlton and Duane. Loved how I got an email from the owner on my experience who actually read it and forwarded Got a great welcome and treatment from Carlton and Duane. Loved how I got an email from the owner on my experience who actually read it and forwarded it on to the GM to reach out to me. Customer service also reached out several tunes to ensure I had a good experience. Would highly recommend as they are different from other ford dealerships Imi visited. More

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Definately a positive experience! This was the best car buying experience that I have EVER had! I did do my homework before I went into the dealership of researching new and used cars This was the best car buying experience that I have EVER had! I did do my homework before I went into the dealership of researching new and used cars at three different locations. From the first contact through email, then text and finally phone calls were all helpful, informative, honest and welcoming. After 2 or 3 days of communicing I went in to meet my sales person Duane Temple. I could not have been more impressed or had a better feeling. He is a straight shooter and did his best to guide me and meet y needs. Then the finance person Elvis was incredible patient and guided me to the best deal as if I was his family member. I got a GREAT vehicle for a great price and they made me feel welcomed and like family! I HIGHLY recommend the Lakeland dealership. I drove from Wesley Chapel for the great deal and customer service they offered (eventhough dealerships are right here). I will definately continue to go back to Lakeland for my car service and to buy future vehicles. More

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Thank you! I had such a good experience. They all did an amazing job making this process as least stressful as possible. Thank you all so much! I had such a good experience. They all did an amazing job making this process as least stressful as possible. Thank you all so much! More

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Positive and helpful! The moment my husband and I stepped on the lot, Duane was there to provide his expertise! He was friendly and very knowledgeable, thank you! The moment my husband and I stepped on the lot, Duane was there to provide his expertise! He was friendly and very knowledgeable, thank you! More

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