Dustin Lerum

Purchased a 2021 chrysler pacifica at the beginning of October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was good i had a diagnostic report run and came to find the van had 9 faults one being the steering wheel heater. I contacted the dealership to ask them why these codes were present on a certified used van they had sold me. The service rep informed me that they had no record of a diagnostic being run prior to selling the car. Then I contacted the sales manager who basically told me that the codes must have happened in the three weeks that i had owned it and it was my problem even though they had no hard evidence that the car was code free when they sold it! So bottom line now i have to take it to a dealer near me (the dealer i bought it from is 3 hours away) and spend a $100 for the deductible and out the use of the car while they fix the issues that should have been taken care of by Austin chrysler motors in Austin Minnesota. They sell cars but DON'T stand behind them!!! More

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They were very helpful and friendly also They made buying a car was easy and nice a car was easy and nice More

by rick001 Verified Customer Verified Customer

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Good experience, right price for the vehicle I wanted. Everyone was helpful and professional. Will recommend this dealership to friends and family Everyone was helpful and professional. Will recommend this dealership to friends and family More

by rainingkings Verified Customer Verified Customer

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Jonathan, Steve, Chris, and Dustin are awesome! Go buy your next new or used vehicle from them! Go buy your next new or used vehicle from them! More

by blankersde Verified Customer Verified Customer

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I liked my salesman Dustin. The deal was good for them. Like usual. But not good for me. Not a fan of the finance guy. Didn’t ask when I wanted the loan date to be. Had very lit The deal was good for them. Like usual. But not good for me. Not a fan of the finance guy. Didn’t ask when I wanted the loan date to be. Had very little personality. The extra warranty was and is wayyyyyyy over priced. Feel like we got took. Never paid more than half of what we paid this time. More

by zxtwome Verified Customer Verified Customer

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The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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Not to pushy yo deal with. Dint try to hassle me about something I dint want Dint try to hassle me about something I dint want More

by deltitus Verified Customer Verified Customer

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Both of them are very helpful, from finding the vehicle that I want until I got the vehicle. Dustin arranged an appointment that meets my needs and I thank him for that. I hope to get a good expereince wi that I want until I got the vehicle. Dustin arranged an appointment that meets my needs and I thank him for that. I hope to get a good expereince with Austin ford in the years to come. More

by Hannah Verified Customer Verified Customer

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