Dusty Harrison
Dusty Harrison at BMW of Ann Arbor

Dusty Harrison

Service Advisor

BMW of Ann Arbor

501 Auto Mall Drive
Ann Arbor, MI 48103

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4.5
77 Reviews
4.5

77 Reviews

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77 Reviews of Dusty Harrison

April 27, 2026

Dealership Rating
Employee Rating

Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit More

by Mkazmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mo Beidoun , Neal in service

Apr 28, 2026

BMW of Ann Arbor responded

Thank you for the wonderful five-star review of BMW of Ann Arbor. We are pleased to hear our sales and service teams have been responsive and helpful during your visits, and that your service experiences have been thorough and well handled. We truly appreciate your continued support and look forward to assisting you again in the future. Drive safe!

February 20, 2026

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Employee Rating

I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it More

by bugatti
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure, Darin Locks, John Moyer , Brian Bandurand

Mar 09, 2026

BMW of Ann Arbor responded

We regret to hear about the ad issue and will work to fix it. Thank you for your positive feedback about Darin, John, and our service team. We truly value your business. We hope to serve you again in the future. Have a great day! - BMW of Ann Arbor

February 09, 2026

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Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service are More

by emac
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure

Mar 09, 2026

BMW of Ann Arbor responded

We're grateful for your feedback about Dusty and apologize for any inconvenience our service area might have caused. We’re working on improving this experience. Thanks for choosing BMW of Ann Arbor!

November 29, 2025

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They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure

Dec 02, 2025

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

October 08, 2025

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Employee Rating

Great customer care delivered by the team. Always looking out for the customer’s best interest. More

by Stephenewing101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

BMW of Ann Arbor responded

Hi Stephenewing101, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

October 07, 2025

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Love the professionalism, quality service, competitive pricing, quick service turnaround. Have enjoyed interacting with all service members! More

by Marina
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Moyer , Neal

Oct 08, 2025

BMW of Ann Arbor responded

Hi Marina, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

Dealership Rating
Employee Rating

No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

by Tod Eberle
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wade, Carol Leisure, John Moyer , Alex Upshur

Sep 30, 2025

BMW of Ann Arbor responded

Hi Tod, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at BMW of Ann Arbor.

September 22, 2025

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Employee Rating

The staff at BMW did a fantastic job as always on my car. I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recomm More

by lornadavalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

BMW of Ann Arbor responded

Thank you for sharing your experience with our team! We are so pleased we could assist you and erase the dent like it never happened. We truly appreciate your confidence in us, and we look forward to your next visit at BMW of Ann Arbor! Take care, Lorna!

September 22, 2025

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Employee Rating

They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. More

by Kay Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure

Sep 22, 2025

BMW of Ann Arbor responded

Kay, thank you for trusting our team with your vehicle, we’re grateful for your business. See you next time at BMW of Ann Arbor!

September 20, 2025

Dealership Rating
Employee Rating

In and out fast and the workers are nice people never had any problems very professional over there More

by bigpolo609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

BMW of Ann Arbor responded

It is our pleasure here at BMW of Ann Arbor to provide you with efficient and professional service, and we are glad that is what you received! Thank you for your trust in us, it means so much to our team. We look forward to working with you again next time!

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