Dwayne Wong
Dwayne Wong at BMW of Ramsey
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Dwayne Wong | Page 2

Client Advisor

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

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4.8
263 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

16 yrs, 11 mos

4.8

263 Reviews

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263 Reviews of Dwayne Wong

October 28, 2023

Dealership Rating
Employee Rating

We had a wonderful experience working with BMW of Ramsey. They helped us build our 330i and we couldn’t be happier with our new car! More

by SCOLESANTI12112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Weinglass, Marcelo Garcia

Oct 30, 2023

BMW of Ramsey responded

We're delighted to know you had a wonderful experience building your 330i with us at BMW of Ramsey. Enjoy the new ride and thank you for sharing this positive review!

October 13, 2023

Dealership Rating
Employee Rating

Had a great buying and trade in experience with Tim and Dwayne at the dealership Also Dan (the genius) was very helpful More

by TPMUL48
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallagher, Marcelo Garcia , Dan Frost

Oct 16, 2023

BMW of Ramsey responded

We're delighted to know that Tim, Dwayne and Dan provided you with a great buying experience at BMW of Ramsey. We appreciate your feedback! Safe travels in your new car!

July 17, 2023

Dealership Rating
Employee Rating

Extremely delightful to communicate with and shows a real concern for the client. Further, HE ensures the client is up-to-date with all information concerning their vehicle. More

by Rowena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2023

BMW of Ramsey responded

Hi Rowena, thank you for leaving BMW of Ramsey a review! We are glad to read about your experience at our dealership and are glad you enjoyed your visit. Safe travels!

May 01, 2023

Dealership Rating
Employee Rating

great service !Fast and accurate and very very very nice people there! Ted is wonderful More

by CHEN_WEI1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

BMW of Ramsey responded

Chen, thank you for taking the time to highlight these aspects about your recent visit. Our team at BMW of Ramsey is happy to have provided you with timely, quality and kind service.

April 16, 2023

Dealership Rating
Employee Rating

They were friendly, helpful and great to work with. I was pleased with my purchase and the price More

by SAMGOERTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Marcelo Garcia

Apr 26, 2023

BMW of Ramsey responded

Hey Sam, it is a pleasure to read you are happy with your experience and the deal you landed on here at BMW of Ramsey! Working with you was a pleasure and we look forward to having you back for any future needs.

April 06, 2023

Dealership Rating
Employee Rating

Outstanding customer service. Thank you for a very pleasant experience. Thank you, thank you, thank you. More

by MANNIONS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyrek Alanos, Robert Redcross

Apr 06, 2023

BMW of Ramsey responded

Thank you as well! Our team at BMW of Ramsey will always be here to provide outstanding service. We hope to work with you again in the future.

March 30, 2023

Dealership Rating
Employee Rating

It is the best dealer that I have been went to, and the people is very friendly. More

by Aritmedes Borgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

BMW of Ramsey responded

Aritmedes, thank you for such a kind five-star review of our BMW of Ramsey team. We appreciate your kind feedback and we hope to see you again down the road.

March 30, 2023

Dealership Rating
Employee Rating

Ted was very professional and empathetic to my needs as a customer. If not for Ted I would have went elsewhere but he listened and put my needs first. More

by jrasul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

BMW of Ramsey responded

Hello, thank you for the great shout out to Ted and our BMW of Ramsey team. We hope to see you again in the future.

March 06, 2023

Dealership Rating
Employee Rating

First of all, the sales process went smoothly, and I have nothing but high praise for the sales team. On the other hand... I cancelled the dealer's third-party extended warranty within 60 days of purchas More

by yorker
Recommend Dealer
No

Other Employees Tagged: Marcelo Garcia

Mar 08, 2023

BMW of Ramsey responded

Hello John, While I’m happy to know your purchasing experience went well, I regret to see the wait time you have encountered for receiving your warranty cancellation refund. I appreciate the timeline you have shared here and would like the opportunity to speak with you directly and provide an update. Please consider reaching out to me at the number below. Gregg Weinglass 551.777.5501 General Sales Manager

Mar 08, 2023

yorker responded

Update 3/8/2023: Within 2 days of filing complaints with Better Business Bureau, Consumer Financial Protection Bureau, and posting these experience reviews, BMW Ramsey reached out to me for the first time in 4 months. A refund check actually arrived today, postmarked 3/1/2023, but ONLY for the original amount. It's missing the twice 10% monthly penalties owed. Danielle has promised to follow up with Lithia corp office for the missing amount.

August 14, 2022

Dealership Rating
Employee Rating

Dwayne was very professional. We worked on the numbers and it all worked out. I am very happy. More

by soundsgood2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristen Perwas

Aug 16, 2022

BMW of Ramsey responded

BMW of Ramsey is glad to have assisted you with professional interactions, ultimately allowing you to leave happy. We would be delighted to work with you again.

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