Dwayne Wong | Page 4

From the start to finish, the process of purchasing our BMW X7 was seamless thanks to a great team at BMW of Ramsey. Our client advisor, Dwayne did a tremendous job of locking the best possible rate for us BMW X7 was seamless thanks to a great team at BMW of Ramsey. Our client advisor, Dwayne did a tremendous job of locking the best possible rate for us in the market and order a complete new car for us which arrived in 5 weeks. He even sent an Uber to our home to pick us up to deliver our vehicle. At the store, we were greeted by Dwayne, who showed us our car and guided us for a meeting with the Finance Manager, Marcelo who was very knowledgable and explained to us the pros and cons of leasing vs financing as we had the option to switch to financing at the time of delivery. He also explained to us the advantages of Elite Protection plan, which we thought is the best option for us to protect us for any potential damages to our tires, windshield, etc. so we decided to move forward with the plan. Then, Kristen explained to us the functionalities of our car and we were ready to leave with our new car. We are extremely happy to choose BMW of Ramsey for our new BMW X7 lease and we are looking forward to working with this incredible team in 3 years when we renew our lease. We would recommend BMW of Ramsey, Dwayne (sales), Marcelo (Finance) and Kristen (Genius) to everyone looking to lease or finance a BMW! More

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Long Time Returning Client I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their cu I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Sure, I had a few ideas before walking in, but honestly didn’t have a set car in mind when actually walking in. My Client Advisor, Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Cold Weather Package, Black and most important for me, NO LEATHER, as I am Vegan. She asked if we liked what was out on the floor a few steps away...a black 2 Series, Coupe. Then suggested we go check it out while she do some searching in her database. Low and behold, mere minutes later, she comes back announcing that she had the exact car with every single one of my "must haves" in one of their lots! It even came equipped with that SensaTec interior material, just like the 5 Series I just turned in. So if you can imagine, I was ecstatic! It was meant to be! My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond of just "helping" you. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, knows her cars, and overall is just a CLASS ACT. I was very fortunate to have been placed with her after my former Advisor had retired. I wouldn’t want to do business with anyone else...both my husband and I agree, she’s just so warm and genuine. No shticks here! Again, it’s the divine customer service that has kept me coming back after 16 or so years. I can’t end this review without mentioning the other 3 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was another very helpful young man whom actually assisted me with the learning the updated technology of the car. His name escapes me, but he was professional in every way as well. Lastly, there's Rob - in the Insurance and Finance area, my very last stop before leaving. He’s a brand new addition to this dealership and an absolute pleasure to deal with! He was so informative and personable, and spoke in great detail about the bundles to be offered. I never took advantage of this before, but after speaking with him, thought it would help with my own peace of mind to add in a bundle. I sure was glad I got the bundle I did! Thank you Rob for your recommendation. Thank you Lori for being you and adding that special and most unique touch to the experience...you truly are an asset to this location. The epitome of how a Client Advisor should be. Platinum Status - well deserved. Thank you BMW of Ramsey for having and keeping people like this on your team. You sell a high end car, and you have a beautiful dealership, with that being said, you should also have people that represent both as such. A successful business requires maximum team effort. I can assure you that you've proven this time and time again...! More

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Purchasing new car I had a great experience leasing and taking delivery of my new X1. Frank and Dwayne made the experience seamless and the financing manager was very s I had a great experience leasing and taking delivery of my new X1. Frank and Dwayne made the experience seamless and the financing manager was very straight forward and collaborative. My second BMW and another great experience. More

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Excellent customer service This is my third bmw and out of all my experiences , Lori Asserson & Rob DiDomenico made it by far the best ! Lori was super attentive to all that I w This is my third bmw and out of all my experiences , Lori Asserson & Rob DiDomenico made it by far the best ! Lori was super attentive to all that I was looking for in a car and made sure that I left with exactly that! They both truly make you feel like family and treat you as if you were one of their own. I also have to add that Dwayne wong was wonderful! He taught me all about the new features in my car being that it’s now so high-tech , I’d be lost without him! My sister also got a car from them and I can speak for her and say that she was treated the exact same way . Can’t say enough good things about Ramsey BMW and will for sure be returning for all my future purchases. More

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Overall experience was fantastic Lori Asserson was a pleasure to deal with. She was extremely knowledgeable, attentive and professional. Lori makes the overall sales process very sm Lori Asserson was a pleasure to deal with. She was extremely knowledgeable, attentive and professional. Lori makes the overall sales process very smooth. She excels at customer service. Dwayne Wong did a great job of showing me all the great features of my new car. He was very thorough and was able to answer all of my questions. Robert DiDomenico did a great job of explaining all of the paperwork and options that are available. He was great to work with. More

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GOLD STAR experience! My third purchase with Tim Gallagher! This is my *third purchase* with Tim Gallagher during past six years, and I refuse to purchase at any other dealership! My first two vehicles were 330 This is my *third purchase* with Tim Gallagher during past six years, and I refuse to purchase at any other dealership! My first two vehicles were 330xi CPO & 328xi CPO, and now a brand new exquisite 330xi 2019!!! Tim is charismatic, engaging, informed, knowledgeable, resourceful, trustworthy, prompt, thorough, efficient, generous, and completely dedicated to tailoring your purchase to meet - and, in my case, exceed - your needs and expectations! So grateful to have a client advisor who is an A+ listener, who works 24/7 via cell & email, and who has class and integrity! HIGHLY Recommend!!! Dwayne Wong was also so helpful, informed, thorough, knowledgeable, friendly, and patient while showing me all the amazing features of my new BMW 330 xi 2019! HIGHLY RECOMMEND!!! More

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Positive! Lori is so professional, she & her staff made my visit, my experience and my purchase at BMW of Ramsey, happy and flawless. So happy to be in my BMW Lori is so professional, she & her staff made my visit, my experience and my purchase at BMW of Ramsey, happy and flawless. So happy to be in my BMW X3! More

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Delightful experience I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second time that I have interacted with him and each time he was patient, friendly and eager to assist me. He is indeed an asset to Ramsey BMW. More

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Felt very comfortable in the dealership From my first phone call from my salesman Tim Gallegher until Dwayne the car genius guy who took me thru the details of the 535 I was treated great. From my first phone call from my salesman Tim Gallegher until Dwayne the car genius guy who took me thru the details of the 535 I was treated great. I felt very comfortable in the dealership and really felt they did everything possible to earn my business. Just a great overall experience. More

by DINANDANIEL1 Verified Customer Verified Customer

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Z4 Purchase Loyal BMW owners. Went in to discuss turning in leased 528 and knew the Z4 had come in. Only one around so decided to lease it. Pedro made it an easy Loyal BMW owners. Went in to discuss turning in leased 528 and knew the Z4 had come in. Only one around so decided to lease it. Pedro made it an easy process. Dwayne explained all the car features to 2 very technology challenged adults in the simplest and patient way! Robert got us through the financial papers and got us out the door with our new car as fast as possible. More

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