Dylan Pierson | Page 3

went for my first service(oil change) everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty More

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New jetta Last month my mother had an accident in which the insurance company totaled her car, the vehicle was a 2013 Jetta purchased from world VW, Roy had he Last month my mother had an accident in which the insurance company totaled her car, the vehicle was a 2013 Jetta purchased from world VW, Roy had helped us. He helped us a few years ago with the previous car, the entire dealership is fantastic and ridiculously sympathetic to my mother's situation. After only a short time and a few different test drives we had the car that was perfect, another Jetta, the price was incredible the payments are perfect and the dealership is in contact always making sure things are fine. Roy had even helped my mother with the new features in the new car. We spent only a half hour in negotiations To anyone who reads this I absolutely implore you to visit world VW ask for Roy, if Roy isn't available have no fear everyone is fantastic Thank you again Roy and the entire world VW family Ryan and Eileen Finley More

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Setting the bar of what a dealership should be So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course it went away. Asked to look at it and they performed my 50k service and said no issues w/ the car. Sure enough turns out 2 days later the engine light goes on again. Being at the jersey shore for the weekend I decided to go to my nearest vw dealer. Ended up @ world vw. I walk in no appt. my chk engine light was on but than when I got there it miraculously went away, I'm thinking here we go again. I figured may as well let them look at it. Dylan greeted me w a smile and asked if I mind waiting for a half hr as they were busy. I tell him sure nothing bothers me more than a chk engine light on my gti. Now my '12 gti is out of warranty being it has 54000 miles but I was willing to pay for the repair being its a vw authorized dealer. So the tech scanned some codes and turns out my intake manifold went bad (why the ny tech didn't find that not sure). I'm thinking how much is this gunna set me back? Dylan shared the great news that its covered under warranty and they have the part in stock. He did say its 4 hrs of labor so I would need to leave the car the rest of the day which I didn't mind as I wanted it fixed. Just as I'm about to call an Uber Dylan arranged a driver to take me back home. sure why not spent the next few hrs at the beach and 430 I get a call from Dylan that his driver is on the way to take me back to the dealer! Coming from an overpopulated ny dealer I became accustomed to lackluster customer service. These fine folks really setting the tone, coffee, bagels chips and most importantly the feeling that they really do care. So for my next service its worth an hr drive for me and guess what...next summer when its time for me to trade in my gti for a golf r guess were ill be going...straight to world vw Thanks for a pleasant experience More

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great service advisor very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car and myself. he had the car back when he promised More

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Repair of 2009 Beetle When we dropped the car off, we where immediately assisted by the intake person whom was very efficient in asking what we wanted and explaining how th When we dropped the car off, we where immediately assisted by the intake person whom was very efficient in asking what we wanted and explaining how they can help us. ( He even saved us money by repairing a the under carriage instead of just selling us a new piece.) They where quick to diagnose the problem and called us to let us know what it was and how much it would be. They repaired the car quickly, and we had it back within a day in a half. That was more so because we also had it detailed for a very reasonable price. More

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Above and Beyond This service team delivered as promised. I was told exactly what the problem was after the diagnostic, what part I needed, when the part would arrive, This service team delivered as promised. I was told exactly what the problem was after the diagnostic, what part I needed, when the part would arrive, the exact price, and when the service would be completed. When the part arrived, I scheduled a service day and was told it would be done by the end of the day. At the end of the day, the team had some unexpected complications arise with the job, but this didn't stop them. They continued working on my vehicle after closing time! Almost an hour after closing time they finished fixing my vehicle, and now it works better than I expected. I am pleased with their dedication, professionalism, and commitment to doing the job right! I recommend them without hesitation. More

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Great service. VW of Neptune was on time courteous and informative. Dylan offered discounts for some of the service. He gave me several options for tire replace VW of Neptune was on time courteous and informative. Dylan offered discounts for some of the service. He gave me several options for tire replacement. More

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Excellent Servise Dylan was great, but our tech Doug was even better, he went out of his way to find a balance problem and was very professional and personable. We will Dylan was great, but our tech Doug was even better, he went out of his way to find a balance problem and was very professional and personable. We will return if more service is needed. More

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Oil change They did a very neat job and they are very friendly and the waiting room is very clean and they have stuff for u to snack on while u wait and drinks I They did a very neat job and they are very friendly and the waiting room is very clean and they have stuff for u to snack on while u wait and drinks I like the part that they wash ur car after it's done how cool is that More

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