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Ed Martinez
Refer Me
48 Reviews
Professional, personal, family oriented and driven. I'm here to make your buying experience easy, transparent and upfront.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
8 yrs, 11 mos
Languages Spoken
English
Spanish
48 Reviews
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48 Reviews of Ed Martinez
May 31, 2023
great customer service and helpful staff during car buying process. Very thorough and knowledgeable. Thank you. buying process. Very thorough and knowledgeable. Thank you. More
by nicole.austinwesley
Verified CustomerOther Employees Tagged: Eli Mickel
Helpful 
May 26, 2023
The service department AND untruthful statements and promises that were made by the sales team that eventually came to light changed this experience completely. 1. Contacting a service rep to schedule promises that were made by the sales team that eventually came to light changed this experience completely. 1. Contacting a service rep to schedule an appointment only to find out a day before it was never scheduled. I should have known this by his nonchalant attitude and him not even bothering to ask or confirm my contact information, I had to ask "do you know my name and contact? He said Yep" Again, the appointment was never scheduled in their system. I only found out by calling to confirm myself. This delayed promised repairs another week due to my schedule. 2. Contacting service/parts to confirm part was available only to find out the part they said they were never delivered. 3. Finally arriving for the confirmed service appointment to be told the job would be completed in 45-mins to 1- hour to later be notified it would take 4-5 hours. Called 5 hours later for update since i never received one after the promised time to be told that it would NOW take to end of business. 4.Told I would be sent a link for a complimentary Uber ride back, since it is now finally complete. Never received the link. Paid $25.00 for a day full of run around and missed appointments. Of course the sales side would be great with misinformation pertaining to this service experience. Once you drive off and they have the sale, the customer service side of it just greatly diminished and was non existent. I understand things happen, things take time. It has to be done correctly yes... But this is simply just NOT customer service focused. Had the proper information been provided and communicated this all could have been avoided and scheduled around accordingly. But due to the disregard for my time or even my business is enough for me to recognize I don't need to return to this location. ***NOTE*** I also received my vehicle back with scratches on the interior while it was serviced today at this location. More
by t.smithjr
Other Employees Tagged: Joe Piazza, Tri Le
May 25, 2023
ed and his team made the buying experience great. I would definitely recommend purchasing your Honda from them. I would definitely recommend purchasing your Honda from them. More
by PAT45
Other Employees Tagged: Eli Mickel
May 21, 2023
Weir Canyon Honda always provides great customer service. Everyone is friendly and willing to help you Everyone is friendly and willing to help you More
by BOBDAVIDSON3430
Other Employees Tagged: Corey Smith, Brian Tritz , Marc Wiseman
May 21, 2023
Very clean and efficient customer service. My service was done earlier than expected with great care for the vehicle. My advisor, 613 Darrell J. Brannon, was very helpful with any questions I My service was done earlier than expected with great care for the vehicle. My advisor, 613 Darrell J. Brannon, was very helpful with any questions I had. More
by LAUREN
Other Employees Tagged: Darrell J. Brannon
May 13, 2023
Great customer service from the entire team! Ed my dealer was thorough, knowledgeable and made my car buying experience the best it could be. I’m satisfied and grateful and it was worth my commu Ed my dealer was thorough, knowledgeable and made my car buying experience the best it could be. I’m satisfied and grateful and it was worth my commute. More
by nicole.austinwesley
Other Employees Tagged: Eli Mickel
August 22, 2020
Ed Martinez helped my daughter and I buy a Honda Odyssey. Ed was very informative, helpful, not pushy and got us the exact car we wanted. the follow up was excellent and I Highly recommend Ed. Thank Ed was very informative, helpful, not pushy and got us the exact car we wanted. the follow up was excellent and I Highly recommend Ed. Thank you Honda! More
by kelly
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