Ed Whiffen | Page 2

Syed was awesome! Syed made the experience of buying my new Ram painless. He was honest and accommodating and never made me feel stupid for not understanding all the u Syed made the experience of buying my new Ram painless. He was honest and accommodating and never made me feel stupid for not understanding all the unfamiliar electronics. He just kept patiently explaining everything and I drove away in my new truck feeling confident! For my husband and I, having such a nice person to deal with made all the difference as to where we purchased our car from. We had visited other dealerships and walked out after speaking to typical salesmen who were abrupt or inflexible with price. Syed was nothing like that. More

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excellent service ,deals,salesmen, and trust. very honest everyrthing about this dealership is great. i worked with mike grimaldi and ed whiffen and you cannot find better people to do business with. this is everyrthing about this dealership is great. i worked with mike grimaldi and ed whiffen and you cannot find better people to do business with. this is my 4th lease with east hills and i would not go anywhere else. the deals are great and the people are great and this is a very well ran dealership. this is a one stop shop and i would always shop here without looking elsewhere. i have worked with ed whiffen , the sales manager, for years and he is a straight shooter and honest, friendly, and runs a great shop. the salesman who handled my recent lease, mike grimaldi, did a phenomenal job regarding my experience. nicely done by all. More

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Great overall experience I called the dealership and Ed, the manager called me back with SPECIFIC pricing for the truck I wanted. When I arrived at the dealership, the pricing I called the dealership and Ed, the manager called me back with SPECIFIC pricing for the truck I wanted. When I arrived at the dealership, the pricing he told me on the phone was there in black and white. No tricks. No extra “fees” etc. Highly recommend. More

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Not the usual car price haggling I just leased a 2019 Jeep Compass Limited and I had a great experience. Jesse really listened to what I wanted and needed. He doesn't play the usual I just leased a 2019 Jeep Compass Limited and I had a great experience. Jesse really listened to what I wanted and needed. He doesn't play the usual price haggling games that I hate. He is friendly, attentive, and professional. I walked out of there satisfied with my decision and it didn't take my whole day. If you want an easier car buying experience go to East Hills dealership and ask for Jesse, you will be pleased you did. More

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The Best Leasing Experience Just completed the absolute best lease deal with the best dealership and the nicest salesman ever. MIchael Grimaldi made the process easy, efficient a Just completed the absolute best lease deal with the best dealership and the nicest salesman ever. MIchael Grimaldi made the process easy, efficient and friendly. We got a great deal and walked away with an amazing car. Would 100% recommend him without any hesitation. And it wasn't just MIke that was super with us - hands down, a great team, from Mike to the finance department to Walt in insurance. We had a new car within hours at the very best price. We spent a lot of time shopping around for both dealer experience and $ and East Hills proved they were worth our time and money. More

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Sid Rocks Second Jeep in a row from East Hills and couldn’t be happier. Once again Sid and Ed were great from start to finish. Professional, friendly and helpfu Second Jeep in a row from East Hills and couldn’t be happier. Once again Sid and Ed were great from start to finish. Professional, friendly and helpful. Five stars More

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Excellent, no hassle service The entire dealership and my salesperson Michael Grimaldi did an excellent job. Usually buying a car is such a hassle and this was a great experience. The entire dealership and my salesperson Michael Grimaldi did an excellent job. Usually buying a car is such a hassle and this was a great experience. More

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3rd car from East Hills Family This is my 3rd car from East Hills Family. I currently have a Chevy Suburban on lease from East Hills Chevy and my wife wanted to get another Cheroke This is my 3rd car from East Hills Family. I currently have a Chevy Suburban on lease from East Hills Chevy and my wife wanted to get another Cherokee. Since I knew what we wanted I made it very easy for our salesman Frank who was a pleasure to work with. I made it very easy on him since I did my homework already but when it came down to it he gave me what I wanted and needed. Customer service is Top Notch! I will always be a customer of East Hills because of people like him. More

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Doesnt stand by the Products they Sell Bought a 2018 Pacifica. When I picked it up, car wouldnt start. I asked them to replace the battery, which they said they did. Less than a month la Bought a 2018 Pacifica. When I picked it up, car wouldnt start. I asked them to replace the battery, which they said they did. Less than a month later, car wouldnt start again. Called dealer, who transferred me to roadside assistance, without so much as an apology. Roadside assistance would only tow to nearest dealer (that was not this dealer). That dealer couldnt look at the car until October (this was JULY!) I called east hills, spoke to the general manager, who told me to have it towed there and they would look at it (again, no apology for my trouble). When I asked about additional towing charges, he refused to commit to me that I would not have to pay additional charges. All he would say was that he was willing to pay up to an additional $100 and that that should cover the additional charges. When I told him that he should stand behind the products he sells, his response was: "We dont make the cars." Seriously??? This was the General Manager of the dealership. Finally was able to get the car started and took it to east hills, where they made my wife wait for 3 hours while they looked at it (despite being advised At the time of sale that one of the "perks" of buying from them was the use of a loaner car - none were available). Again they said they replaced the battery (no one asked why the batteries keep dying??? Or is it that they never replaced the battery the first time). We'll see if this works, but I'm skeptical. Bottom line, horrible experience that reinforces all the stereotypes about american cars and american care dealers. More

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My 5th car Our 5th Jeep front marvin and counting! Very professional, honest car salesman. He is the best. He works along with Ed to find the best car that suits Our 5th Jeep front marvin and counting! Very professional, honest car salesman. He is the best. He works along with Ed to find the best car that suits your needs at the right price. Thank you very much! We will be back. We are long time, returning, and loyal customers due to the fact that East Hills Jeep is the best in customer service, reliability and more. More

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