Edmund Ruela

Beware of Prestige Toyota in Ramsey, NJ. I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was comple I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was completely unwashed & filthy intentionally hiding many paint defects (deep etching from neglect) on the hood & roof as well as other various dings & scratches. The vehicle has deep gashes in two of the tires sidewalls which is obviously a serious safety hazard, it did not even have tire valve stem caps on any of the four tires, it had a large hole in the splash shield under the engine as well as engine oil leaking from the rear main seal which I had to have a local Lexus dealership repair. After I signed the paperwork I was not even brought out to the car to inspect it. After all of the unnecessary additional time and money that I already have into this vehicle I still do not even have my permanent registration after more than 6 weeks and a temporary plate that expired more than two weeks ago leaving the vehicle illegal to drive with not even an offer from Prestige Toyota to renew the expired temporary plates while this unknown delay is being resolved to obtain my permanent registration & license plates which Prestige Toyota charged heavily for. I have been reaching out to Ed Ruela and his staff repeatedly for well over a month now to find out when the vehicle will be registered but am receiving little to no response from them. Prestige Toyota sold me a vehicle that is now unregistered and illegal to drive with little to no communication or care on their end. As soon as they have your money they want nothing to do with you even when it means fulfilling their commitment of the purchase agreement. I have never dealt with a company that is so unprofessional with very questionable honesty. I cannot stress enough that I would stay far away from this dealership. Don’t make the same mistake I did! More

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Best dealership ever! ! Everything was a smooth run from beginning to end. It was a pleasure to do business with the dealership. Everybody was so kind and easy going. ! Everything was a smooth run from beginning to end. It was a pleasure to do business with the dealership. Everybody was so kind and easy going. More

by toyota1111 Verified Customer Verified Customer

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This is the worst dealership ever! I purchased the used car 2017 toyota highlander 2 weeks ago and they gave me the vehicle which is not safe to drive. I have 15+ tears of driving exp I purchased the used car 2017 toyota highlander 2 weeks ago and they gave me the vehicle which is not safe to drive. I have 15+ tears of driving experience and this is the first car I feel unsafe in. Especially I have a baby now and cant put him in the car. Plus, I am told i am responsible for brakes and rotors which is up to -$2000. If I had that amount I would pay as a downpayment but I am not ready for that kind of expense and i do need the car asap. They did not even provide the loaner and I had to miss job (extra costs). They said they do not check vehicles on the highways before they sell it and now they are asking me to pay money for the repairs that they were responsible to do before selling it to the customer. They have the worst management! I could not get hold of anyone who I could talk to all day! I am disappointed!!!!!!!! They have to follow the law but they don t. I would not recommend this place to anyone if they keep selling this kind of unsafe vehicle! That is the matter of live! This is not a joke!!!!! More

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Pathetic. Greedy. Liars. Hideous. Mis leading tactics. Do not trust any thing they say. Try other dealerships. Greedy. Liars. Hideous. Mis leading tactics. Do not trust any thing they say. Try other dealerships. More

by Svet Verified Customer Verified Customer

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The dealerships very nicely laid and the staff is extremely helpful and easy to deal with . extremely helpful and easy to deal with . More

by Frank5422 Verified Customer Verified Customer

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Best customer service really appreciate it I will always recommend the Ramsey Toyota to everyone they give the best service recommend the Ramsey Toyota to everyone they give the best service More

by RASHA_BOI101 Verified Customer Verified Customer

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The problem did not get solved. I was also given a brand toyota battery, that went I dead, I did try calling but no one ever returns calls. Disappointed in the service I was also given a brand toyota battery, that went I dead, I did try calling but no one ever returns calls. Disappointed in the service More

by cmariel1 Verified Customer Verified Customer

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The staff/employees were not friendly/ welcoming. Once you buy the car after thatt They don't care if you have more questions, they will not answer properly instead he was on the phone texting or ta Once you buy the car after thatt They don't care if you have more questions, they will not answer properly instead he was on the phone texting or talking to someone. More

by nurisherpa09 Verified Customer Verified Customer

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Very good people and good service is my first cars I buy in Toyota everything is nice in Toyota everything is nice More

by Jmcdap Verified Customer Verified Customer

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DO NOT RECOMMEND. There are better dealerships nearby. Sells damaged vehicles as certified Toyota. Almost zero customer service. Hideous. Lies. This dealership does There are better dealerships nearby. Sells damaged vehicles as certified Toyota. Almost zero customer service. Hideous. Lies. This dealership doesn’t use OEM parts in repairs and Toyota cared equally less. More

by erpprof Verified Customer Verified Customer

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