Edson Trujillo

Had my front breaks serviced on my 2015 QX80. And they washed my SUV. Great job! And they washed my SUV. Great job! More

by ORTIZRICK Verified Customer Verified Customer

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I informed Edson on Monday that I would be coming in to the dealership on Wednesday. When I arrived he greeted me and to note of all my concerns. He kept me updated on the service time and what needed to b the dealership on Wednesday. When I arrived he greeted me and to note of all my concerns. He kept me updated on the service time and what needed to be done. With his help I never felt forgotten since I had to wait several hours. I appreciate the service. More

by CHERYLSAM10 Verified Customer Verified Customer

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Team was thorough with comunicación and completed job timely Excellent customer mercice The team was also able to address other issues that I brought up timely Excellent customer mercice The team was also able to address other issues that I brought up More

by JNRIVAS Verified Customer Verified Customer

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Always a clean, welcoming, professional experience. I always leave confident in the service rendered. Appreciate the waiting area accommodations I always leave confident in the service rendered. Appreciate the waiting area accommodations More

by Shannon Verified Customer Verified Customer

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They were informative of my service. They were on it. The vehicle was on time. Excellent. They were on it. The vehicle was on time. Excellent. More

by MARLEENANG11 Verified Customer Verified Customer

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Dishonest! !!! Over charged in the estimate. I got my manifold fixed for $1500.00 in stead of 8K. My power stealing was not leaking!!!! !!! Over charged in the estimate. I got my manifold fixed for $1500.00 in stead of 8K. My power stealing was not leaking!!!! More

by Unhappy customer Verified Customer Verified Customer

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Good service and my time spent was brief. I was able to wait for the service. It's been a week and my QX60's ride is as smooth as a brand new car. I prefer SBay service dept over Cerritos. Th I was able to wait for the service. It's been a week and my QX60's ride is as smooth as a brand new car. I prefer SBay service dept over Cerritos. The quality of the waiting area and the customer service is just better. More

by DEELIBURD Verified Customer Verified Customer

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I brought my car in for service on 8/20 for a regular service with no issues or noise with my vehicle. Left a couple hours later and noticed screeching. I couldn't come back until that Monday. Came back service with no issues or noise with my vehicle. Left a couple hours later and noticed screeching. I couldn't come back until that Monday. Came back and they took it back to look at it. About an hour later I was told by my advisor I needed breaks (which was not recommended when I'd picked my car up on 8/20). I asked what did they do that could have caused my car to start screeching. He then took me over to Carlos (I believe he’s the service manager). Carlos was very dismissive, kind of shrugged and never answered my question, but just kept repeating that I needed brakes and told me all they could do was offer me $100 off of new ones and that was already 'too much'. There was still no explanation or responsibility as to why my car came in with no sound or recommendation of brakes and left with embarrassing screeching noises. Completely unacceptable. I will most definitely not be returning. More

by SHONTEPOWERS Verified Customer Verified Customer

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I really appreciate the excellent customer service and attention to detail. Its reassuring to know you can count on a dealership that stands behind its service. Highly recommend the South Bay Infiniti tea attention to detail. Its reassuring to know you can count on a dealership that stands behind its service. Highly recommend the South Bay Infiniti team for their great repair service. More

by Jeanetta_mack Verified Customer Verified Customer

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Edson was great as always--informative, knowledgeable, always kept me updated on the appointment's status, and I was very happy with the work. The mechanic who provided the video inspection, Max, was thor always kept me updated on the appointment's status, and I was very happy with the work. The mechanic who provided the video inspection, Max, was thorough knowledgeable and took his time explaining to me why the tires didn't need rotating yet, although I did alignment the week prior. Great service, clean waiting area, great staff. More

by Alma.k.saiya Verified Customer Verified Customer

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