Carlos Robles

My service advisor was very helpful and knowledgeable of my repair to my vehicle, the length of time it will be repaired, and had my vehicle washed. In addition, had a vehicle inspection done. my repair to my vehicle, the length of time it will be repaired, and had my vehicle washed. In addition, had a vehicle inspection done. More

by Susie Verified Customer Verified Customer

Print

I brought my car in for service on 8/20 for a regular service with no issues or noise with my vehicle. Left a couple hours later and noticed screeching. I couldn't come back until that Monday. Came back service with no issues or noise with my vehicle. Left a couple hours later and noticed screeching. I couldn't come back until that Monday. Came back and they took it back to look at it. About an hour later I was told by my advisor I needed breaks (which was not recommended when I'd picked my car up on 8/20). I asked what did they do that could have caused my car to start screeching. He then took me over to Carlos (I believe he’s the service manager). Carlos was very dismissive, kind of shrugged and never answered my question, but just kept repeating that I needed brakes and told me all they could do was offer me $100 off of new ones and that was already 'too much'. There was still no explanation or responsibility as to why my car came in with no sound or recommendation of brakes and left with embarrassing screeching noises. Completely unacceptable. I will most definitely not be returning. More

by SHONTEPOWERS Verified Customer Verified Customer

Print

Great service and fast, friendly staff and good waiting area. I had a coffee and watch the news while my oil change was done. Thank you Carlos and Andre area. I had a coffee and watch the news while my oil change was done. Thank you Carlos and Andre More

by michael Sarabi Verified Customer Verified Customer

Print

Was fair and got my car running properly The price i was charged was very fair and I agreed charged was very fair and I agreed More

by ELONDON15 Verified Customer Verified Customer

Print

All the representatives at south bay are very professional, and on-time with your needs, I absolutely love it, and I will continue to recommend any one that's looking into buying or leasing a veh professional, and on-time with your needs, I absolutely love it, and I will continue to recommend any one that's looking into buying or leasing a vehicle to go and check out south bay infiniti first. More

by etemple35 Verified Customer Verified Customer

Print

I love Infiniti. Everybody is friendly and always cordial. They go above and beyond to help me. I'll always do business here 👍 Everybody is friendly and always cordial. They go above and beyond to help me. I'll always do business here 👍 More

by nelmamartinez52 Verified Customer Verified Customer

Print

Edson has excellent costumer service he gets straight to the point and is honest with a solution when it comes to car service. the point and is honest with a solution when it comes to car service. More

by banuelosmonica74 Verified Customer Verified Customer

Print

Helpful Advice Friendly Carlos Robles has been taking care of (maintenance) all of my Infinity cars care of (maintenance) all of my Infinity cars More

by LUCKYMEJC Verified Customer Verified Customer

Print

Edson is the best! We have had amazing customer service from him and this location. This is the only service station we go to because of the quality service and the ef We have had amazing customer service from him and this location. This is the only service station we go to because of the quality service and the efforts they provide in unique situations. We are so grateful for Edson!!! More

by NAYAMIRI Verified Customer Verified Customer

Print

Per my latest INFINITI of South Bay experience (feel free to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins d to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins do, somehow disrupted my car’s systems thus rendering it inoperable. *I immediately phoned Jaime, my award-winning 5-Star Concierge. *Although it was his (well deserved) day off, Edson, another certified, skilled specialized member of the South Bay team, immediately dispatched, what I could best describe as a rescue unit, to effect a timely extraction. *Once reaching South Bay HQ, I was met with a team of Service Advisors. (reminds me of the ‘Pit Crews’ you would see at NASCAR and Formula1 races). *I then of course hit the (in-house) Starbucks Lounge – STARBUCKS FOLKS! *On occasion I enjoy the neighboring eateries, all within mere walking distance. *Gremlins were successfully, and humanely, sorted. *Their Car Detailing Teamwork was spot on as usual. *All services properly rendered – Done & Done. One of my favorite parts, though dreadful to some or several these days, was Payment Time! (dun dun dun) Well Kaila (payment dept.) took pleasure it seemed, in reminding me of my having signed on with every supplemental coverage and protection plan they currently offer. (a most gracious shout out to Anita btw) Total cost? 00,000.00. People, those donuts always go quite well with my Starbucks! You must try them, I insist. Seriously though, as you insure your person, home, etc. for the various contingencies in life, why not your valued INFINITI? Anita arranges a priceless peace of mind, with the assurance of your safety-net staying intact 24/7. Call, inquire, now! Works for me, since 2021. A very recent, rather unsettling example (since painlessly cured) I will gladly share in an upcoming update. (dun dun dun). More

by tdhc Verified Customer Verified Customer

Print