Jaime Zamora

INFINITI of South Bay responded

We are so grateful that we are blessed with such a great team of service advisors who make our clients feel good about their experience here at INFINITI of South Bay. Thanks for letting us know that my team was attentive and compassionate. We appreciate both the kindness of your review and your loyalty. Kelvin Bratcher Owner & Executive Manger INFINITI of South Bay

INFINITI of South Bay responded

HB, Thank you for the feedback! It's so good to hear that Jaime provided professional and knowledgeable service. In fact, when he was a technician, he was the youngest to get Nissan certified on their highest-performance engines. He's been able to carry this knowledge into his new role as a service advisor. We appreciate that you have chosen INFINITI of South Bay for your repair and maintenance needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a nice review! Thank you! I can't think of anything that could be better than your client enjoying their visit every time they come for service. That is a wonderful compliment! Also, thank you for letting us know that Jaime was professional, friendly and helpful during your visit. It's all about relationships, and I'm glad we have a good one. Thank you for your business and thank you for your loyalty to INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Monisha, Thank you so much for taking the time to provide feedback on your experience here at INFINITI of South Bay. We have a slogan here that we do things the INFINITI of South Bay way! To us that means making your visit fast and easy. It looks like we've hit the mark. We appreciate your comments on our clean and comfortable waiting room. We have worked to make it as luxurious as the cars our clients drive. Carlso Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Jimenez, Thank you for the awesome 5-STAR review of your experience with your service advisor, Jaime. As advisors, it is our service team's responsibility to communicate in a friendly, thorough and professional way. And in doing so, show transparency and build trust. It is so good to hear that Jaime exceeded your expectations. We will be sure to let him know. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you again for taking the time to let us know how we did and for the awesome 5-STAR review! Our team strives hard each and every day to provide fast, knowledgeable, and friendly service. Your recommendation lets us know that our team is on track! We appreciate your business and your loyalty to us here at INFINITI of South Bay. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Amy, hello and thank you! It's so great to read your review! We appreciate your loyalty to INFINITI of South Bay, and I will let your service advisor, Jaime, know about your positive feedback. We appreciate your business. Please check your monthly newsletter for sales and service offers, coupons, and discounts! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

007, We know how important it is to deliver for your mother-in-law. Just know that there is no secret mission here; we are all about exceptional service and complete client satisfaction. Please let me know how we can make you another satisfied client. You can reach me at 310-325-555 to discuss how we can help with any outstanding issues. If it helps, please know that we regularly post service specials and discounts on our website and monthly newsletter. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Asaiya, What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them. Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay