Edwin Molina-Lopez | Page 3

Made false statements about my vehicle's condition On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasi On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasionally make a chirping sound for about 10 seconds when the car was first started. Usually this is a repair I would do myself, but I wasn't interested in working on my car outside in the cold weather. I was originally quoted about $215 plus tax to have the two drive belts replaced. ($165 for labor and about $50 for both belts) Later in the day, I received a call from Edwin in Lexus of Greenwich's service department. Edwin said that Lexus of Greenwich could not replace the two drive belts without replacing the alternator, because the bolts on the alternator were rusted stuck. Edwin said the replacement alternator would cost an additional $900. Immediately this sounded extremely fraudulent to me. I know my car very well. I usually do all of the maintenance and repairs on it myself. Additionally, I knew that I never had any issues with my alternator, or the bolts associated with it. I picked up my car from Lexus of Greenwich after opting not to have any repairs completed by them. I ended up completing the required repair myself with absolutely no need to replace, or even temporarily remove, the alternator. The bolts on the alternator were fine; I had no issues loosening or tightening them when I adjusted the belt tension. Lexus of Greenwich tried to scam me of $900 by making false statements about my vehicle's condition and the repairs needed. After this experience, I would never consider bringing my car to Lexus of Greenwich for any reason. I would strongly encourage everyone, NOT to go here. More

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