Emma Allen | Page 32

Amazing customer service Emma assisted me in purchasing an ESP Plan for my Edge. She was so easy to work with, and very thorough. She kept me informed of when it was time to Emma assisted me in purchasing an ESP Plan for my Edge. She was so easy to work with, and very thorough. She kept me informed of when it was time to purchase, so my origional factory warranty didn't overlap. The prices were very good, but it was the customer service that made me want to purchase my plan there. I even had a call from Mr. Lombardi when I first inquired. Thank you to Emma who made my experience so friendly and worth while. Nanci More

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Exceptional Service I had the wonderful experience of buying my Ford Extended Service Plan from Emma at Lombard Ford. Even though I live in Washington State, it was as if I had the wonderful experience of buying my Ford Extended Service Plan from Emma at Lombard Ford. Even though I live in Washington State, it was as if I were in Emma's office every time I contacted her. In fact, one time I left her an email message on Saturday, as I was trying to decide if I was going to purchase a policy or not, and what particular policy fit my needs, and Emma replied within 30 minutes. She works all the time. With Emma's help and information I decided to purchase an ESP. I chose the plan without the least bit of pressure. Emma only provided the information I needed to make the decision. I really appreciate not having the hard sales I was getting from another dealer and the final cost after the discount I was given. I would definitely consider purchasing a vehicle from Lombard Ford. I believe one great person can spread throughout an organization. More

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Excellent Customer Service Emma has helped me numerous times with a couple of Ford Vehicles I own with ESP programs. Anytime I’ve had a question Emma and Jack were always there Emma has helped me numerous times with a couple of Ford Vehicles I own with ESP programs. Anytime I’ve had a question Emma and Jack were always there to provide direction. One of my vehicles is up for renewal and I’ll discuss with Emma and I know I’ll get the usual outstanding customer service they provide. More

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