Eric Gonzalez

Bad Costumer Service I bought a Transit van last year and I was told that I was entitled to two free oil changes but they never mentioned that I had a time frame of one ye I bought a Transit van last year and I was told that I was entitled to two free oil changes but they never mentioned that I had a time frame of one year to get the two oil change. Spoke to Josh the Manager and he didn’t do anything about it. So for all the new buyer be aware of that because the finance department didn’t mention anything about the timeframe or 12,000 miles. More

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Excellent service The service was excellent. From the service advisor to the waiting area. Feel comfortable inside the waiting area. No other complains as to the servic The service was excellent. From the service advisor to the waiting area. Feel comfortable inside the waiting area. No other complains as to the service they perform. More

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Fast and reliable Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes More

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The Purchase Date 6/2018 and service date 1/4/2019 There were some info I did'nt get during the transaction, all the warranty or I did'nt understand what i were getting. but I think they should have ex There were some info I did'nt get during the transaction, all the warranty or I did'nt understand what i were getting. but I think they should have explain.The other thing they service my car 1/4/19 my paperwork say you service battery, check brakes, and tires, and they ran the car threw the car wash do they suppose to vacuum my car also? I need to know these things so I will know next time... Thank you!! PS The MULTIPOINT list not sure about something the check off everything they checked, so there were some area that isn't checked and at the top of the page there is Red, Green and NA,what does that mean? About the transaction/warranty maybe I should talk to Finance or someone who can explain that to me. Thank you!! More

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Great! I go in and out quickly. I recently had oil change and state inspections and service was quick and customer service is great. Nice employees and it is I go in and out quickly. I recently had oil change and state inspections and service was quick and customer service is great. Nice employees and it is very convenient i live right around the corner. I don't have to travel too far. More

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Believe in customer service Eric was very helpful. He saw to me getting my car service. And it did take all day. I will send anyone looking for a car to Russell & Smith Eric was very helpful. He saw to me getting my car service. And it did take all day. I will send anyone looking for a car to Russell & Smith More

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Very personal and thorough service and timely. I went in for routine service and it was done well with professionalism and great knowledge of the vehicle I have and timely. I went in for routine service and it was done well with professionalism and great knowledge of the vehicle I have More

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FAST SERVICE It was great driving in at 4:30 getting the oil changed and tires rotated in 40 minutes! He gave an update half way. Very professional. It was great driving in at 4:30 getting the oil changed and tires rotated in 40 minutes! He gave an update half way. Very professional. More

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Eric was excellent The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. More

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