Eric Judd

Such an easy and seamless transaction with Rivard. Arnold has been excellent each time we have bought a car from here. We have come from Pensacola multiple times to buy from Rivard because it is alway Arnold has been excellent each time we have bought a car from here. We have come from Pensacola multiple times to buy from Rivard because it is always the best experience! More

by CHELSI CANAN Verified Customer Verified Customer

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I would not recommend this dealership! ! We are from out of town (4 hours away) and recently purchased a 2022 GMC Yukon. The vehicle had very low miles and looked to be in good condition. W ! We are from out of town (4 hours away) and recently purchased a 2022 GMC Yukon. The vehicle had very low miles and looked to be in good condition. We didn’t go over it with a fine tooth comb because of this and trusted the carfax report we were provided. (Looking back, absolutely a bad move on our part!) We finished our deal (which I was not thrilled with either, but that’s another post) and left the dealership about 8pm. We drove home that night and got home late. After some thought, we changed our minds about some gap coverage and contacted our salesperson to ask if we could add the coverage. He said we could and that we would have to hurry and get the new paperwork completed due to it being time sensitive. We then waited 5 DAYS for the new paperwork! I worried that we wouldn’t be able to get it added, but it finally came. During this waiting period, we also noticed that the back right passenger side bumper had some noticeable touch up paint. I told our salesperson and he literally acted like he didn’t hear what I said and went completely silent. I could tell he wasn’t interested in doing anything about it so I took some pictures and called the dealership and asked to speak to a manager. I was immediately transferred to a completely unrelated voicemail by the receptionist. I called back and asked if anyone was available. The receptionist then transferred me to Victoria, who stated she was a manager. I explained my concerns and she told me that there was “no way the vehicle would have passed inspection”. I said, well it did ma’am. She then told me that while she was a manager, she could not help me with this and again I was transferred to an unrelated voicemail. I called back a third time and the receptionist didn’t even give a greeting and just immediately put me on indefinite hold. I thought there was something wrong with the phones so I hung up and tried one last time, same thing. I then took some pictures and emailed not one, but two managers (Eric and Justin), and to my surprise, absolutely no response from anyone. I spent a good deal of time and money with them and they have just completely ghosted me regarding the situation. I have since taken the vehicle to a shop to get an estimate of the damage and I was told that there is more damage than you can initially see and that someone did a “patch job” to get this vehicle sold. So with all that said, thanks for NOTHING Rivard GMC!! I wouldn’t recommend this dealership to anyone, ever!! Your customer service is a complete joke!! Upon reading other reviews, this is a common issue and management frequently ghosts people that have issues!! Keep that in mind and if you do by chance decide to purchase a vehicle from them, be absolutely sure you go over it with a fine tooth comb because they will NOT stand behind it!! I am so disappointed with this experience!! More

by COURTNEY.WISENBAKER Verified Customer Verified Customer

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Best dealership I’ve been to in the 10 years I’ve been buying cars. Hiram Otero is the reason. He made the entire experience seem less. His customer service and knowledge of cars is unmatched. I can tell buying cars. Hiram Otero is the reason. He made the entire experience seem less. His customer service and knowledge of cars is unmatched. I can tell that he values each customer and doesn’t see us as just a number. More

by santoniowalls Verified Customer Verified Customer

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I would recommend Rivard Buick GMC to anyone. Everyone was so friendly and the process was smooth and easy. Couldn't have ask for a better buying experience. Everyone was so friendly and the process was smooth and easy. Couldn't have ask for a better buying experience. More

by billi.gibson Verified Customer Verified Customer

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Ronnell was amazing he did a great job of not pressuring my wife and I, but still being there whenever we had a question or concern! my wife and I, but still being there whenever we had a question or concern! More

by james.nuwer Verified Customer Verified Customer

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Customer service is not that great. I never met my salesman and then I requested a AWD and was not taken seriously. Now, I see my exact car as a AWD for a lower price. I am not happy! I never met my salesman and then I requested a AWD and was not taken seriously. Now, I see my exact car as a AWD for a lower price. I am not happy! More

by mrsdixon0 Verified Customer Verified Customer

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They got me the truck I wanted with the deal I needed. Thanks again Eric Judd Rivard has been my first choice for more than 25 years Thanks again Eric Judd Rivard has been my first choice for more than 25 years More

by mj23dm13 Verified Customer Verified Customer

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Great place to buy a vehicle . Jose always responded and answered questions. Made the deal online and was easy Jose always responded and answered questions. Made the deal online and was easy More

by brian.filmer Verified Customer Verified Customer

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The price was great Ranelle answered all questions needed and service department parts have worked out a little problem with the gooseneck they added for me so I am a happy GMC owner and service department parts have worked out a little problem with the gooseneck they added for me so I am a happy GMC owner More

by TODDESCHER Verified Customer Verified Customer

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I was made to feel that my thoughts on the price and service did not matter spent over four hours at the dealership after a deal was made they forgot I was there and didn’t seem to care that they took a service did not matter spent over four hours at the dealership after a deal was made they forgot I was there and didn’t seem to care that they took away time with my children on my nine month, pregnant wife who is home alone sales person was not empathetic or sympathetic and when I left something in the car and asked to get it back the next time they did not care. They also messed up on the price and didn’t have the right incentives and try to claim I was wrong. More

by Eric vanderham Verified Customer Verified Customer

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