Eric Lopes
Sales Manager
Van Nuys Chrysler Dodge Jeep Ram
6110 Van Nuys Boulevard
Van Nuys, CA 91401
4 Reviews
Write a Review4 Reviews of Eric Lopes
May 02, 2024
BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷♂️ More
Other Employees Tagged: Mike Asatryan, Josh Alvarado, Badie Audish, Claudia Loredo, Jacqueline Casas, Onik Torosyan, Moe Saab, Ara Kalaidjian, Jeromy Haro , Roger & Hector in service
April 25, 2024
Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More
Other Employees Tagged: Mike Asatryan, Josh Alvarado, Claudia Loredo, Jacqueline Casas, Elisa Zamora Villareal, Onik Torosyan, Moe Saab, Ara Kalaidjian, Jeromy Haro
April 22, 2024
Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More
Other Employees Tagged: Armenak Galstyan, Mike Asatryan, Badie Audish, Elisa Zamora Villareal, Onik Torosyan, Jonathan Schwartz
March 02, 2024
If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More
Other Employees Tagged: Mike Asatryan, Josh Alvarado, Badie Audish, Claudia Loredo, Jacqueline Casas, Elisa Zamora Villareal, Moe Saab, Ara Kalaidjian, Jeromy Haro , Benny