Eric Lovo | Page 19

Superior customer service My experience at this dealership was one that was unmatched and characterised by patient exquisite customer service. My sales representative was a cla My experience at this dealership was one that was unmatched and characterised by patient exquisite customer service. My sales representative was a class act! He is a major reason why I went with the BMW brand. Never once did I feel pressured or forced into sealing the deal. I just appreciated my experience and will highly recommend this dealership! More

Helpful 0

Report | Print

Very friendly and helpful While we didn't end up getting the BMW, my wife and I can't fault the experience we had at the dealer. Our salesman Eric was friendly, knowledgeable, While we didn't end up getting the BMW, my wife and I can't fault the experience we had at the dealer. Our salesman Eric was friendly, knowledgeable, and helpful. He took us for test drives in three different vehicles, and made us feel very comfortable, even when my wife accidentally took us on a toll road. :) There was no pressure while we were there, and the entire "dealer" experience was a positive one. I intend to go back and discuss one of the new Z5 convertibles once the lease on my current car is up. If you're interested in a BMW, you should definitely stop by and talk to Eric Lovo. He'll take care of you. More

Helpful 0

Report | Print

Responsive and fair My experience with Eric Lovo and Allen Kim was pleasant and I’m glad I reached out, notwithstanding the distance to my home. I would certainly return. My experience with Eric Lovo and Allen Kim was pleasant and I’m glad I reached out, notwithstanding the distance to my home. I would certainly return. More

Helpful 0

Report | Print

Eric Lovo and Anthony Lucas Both Eric and Anthony were great to deal with. They were friendly and courteous and met all my needs. They really made the whole experience seamless. Both Eric and Anthony were great to deal with. They were friendly and courteous and met all my needs. They really made the whole experience seamless. More

Helpful 0

Report | Print

Pleasant Buying Experience I spoke to Eric on the phone about the car we were interested in purchasing. He was able to answer all of my questions honestly and we set an appoint I spoke to Eric on the phone about the car we were interested in purchasing. He was able to answer all of my questions honestly and we set an appointment to meet him and see that car that evening. Upon arrival we were greeted and offered a beverage and then shown the car which had been cleaned, prepped and was ready for inspection and a test drive. The car was exactly as described and we were happy to move forward with the purchase. As Eric is a relatively new salesman, we were assisted by a colleague (Dave) and the entire process was very smooth. We paid the price we wanted and were not pressured and the dealership didn't try to hit us with bogus fees. All-in-all we spent no more than 10 minutes in the F&I office signing papers and paying for the car. We would absolutely do business with them again and recommend them to our friends. More

Helpful 0

Report | Print

Fantastic Team This is my 4th vehicle purchased from BMW of Silver Spring and my first with Max. This dealership is Tops.... I don't think I would want to go anywhe This is my 4th vehicle purchased from BMW of Silver Spring and my first with Max. This dealership is Tops.... I don't think I would want to go anywhere else. They are reasonably priced and will definitely work with you. Max and Eric worked with me to help transition into an Plug-in Vehicle for my first time. They were great! I had a couple odd request that they moved on without delay. The process was smooth and easy. Thanks guys! When the time arrives I will be back! More

Helpful 0

Report | Print

New x3 Purchased a 2017 X3. Absolute wonderful experience with the staff especially Desirea Jackson. Desirea made me feel like family. Best sales experienc Purchased a 2017 X3. Absolute wonderful experience with the staff especially Desirea Jackson. Desirea made me feel like family. Best sales experience I have had in over 30 years. More

Helpful 0

Report | Print

Recpmmendation for Len Familant, Salesperson I never owned a BMW in my life. During my lifespan I owned only VWs and American cars. A few months ago I started to look at three auto makers: Audi, I never owned a BMW in my life. During my lifespan I owned only VWs and American cars. A few months ago I started to look at three auto makers: Audi, Mercedes, and BMW. During my research I have been in contact- in person, telephone, and emails with BMW in Annapolis, Upper Marlboro, and Silver Spring. My final decision was to go with Silver Spring, and what convinced me was the attitude of salesperson Len Familant's knowledge of the merchandise, his professionalism, and most definitely his listening to my questions which provided a much positive feedback. He understood my goal and he delivered me to a very nice deal: a 2016, 528i, Metallic blue imperial color, with 14 miles and a very good prize with several options. Len is a fantastic individual, he made himself available during off duty hours as well to answer multitude questions. Most definitely he went the extra miles! Also it is noteworthy to mention Eric Ovo for his assistance with the computer system in the vehicle, he also gave extra efforts to answer my questions. Thank you Eric. More

Helpful 0

Report | Print

Awesome experience! Had a great first time BMW experience with Len Familiant! When I sent my inquiry in late evening, I didn't expect to hear back that night. Len's resp Had a great first time BMW experience with Len Familiant! When I sent my inquiry in late evening, I didn't expect to hear back that night. Len's responsiveness really made me want to work with him. I compared several dealerships and ended up deciding to drive the 2 hrs to Silver Spring and work with Len. He was awesome at getting me the absolute best pricing and all the options and color I wanted in my 2017 X5! I LOVE my new X5!!! When I got to the dealership, Eric Lovo was awesome at explaining everything about my X5!!! It does so many things! Like a Bat Mobile!!! He even gave me his cell number if I had questions later. There were no surprises and my car was waiting for me when I arrived! It was a smooth and easy process!! I would recommend calling on Len Familiant if you are looking to buy and definitely ask for Eric when going over your car!! More

Helpful 1

Report | Print