Eric Nichols | Page 5

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldn't do anything and I would have to speak with the manager but off course he wasn't there. I called three times the secretaries would hang up on me or for some reason he wouldn't return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldn't do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldn't do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they won't fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life. More

Helpful 8

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I initially worked with Eric Nicols over the phone, agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I wanted. I gave a deposit and stopped pursuing a transaction with my local dealer. Eric seemed like a terrific guy and connected me with John Jay to complete the transaction. Then the story started to change. The color I wanted was gone - but they insisted they could get it. WRONG. Could not get it. Offered me a different color or my chosen color in a different trim level. Since they appeared to be working so hard and seemed like decent people, I wanted to stick by them, even if I couldn't get exactly what I was promised. After driving over an hour in heavy traffic to close the deal I sat down with JohnJay, we started to write up the contract. Suddenly I noticed the downpayment was over 1500$ higher than I was promised (in writing by eric!) When I asked why, JJ said "fees". Fees? "Yes, you worked this all out with Eric on the phone. This is what I was told. I can't change it." I showed the written agreement, clearly stated in an email on my phone. "I can't do anything." JJ said "We are not making any money on this deal as it is...." I asked to see Eric, who was "gone for the weekend." I told JJ I would connect with Eric on Monday and straighten everything out. I sent a detailed email which included the terms he and I had agreed to. By Monday afternoon I thought better of working with these people and cancelled the deal. Long story short, Apple and their staff embody all the bad stereotypes about car salesmen. False promises, half-truths, and blatant lies. Think twice before driving all the way to Riverhead on the promise of a good deal. The strategy is clear: Promise people whatever they want, and after they drive all the way to Eastern Long Island, try to alter the deal with additional fees and charges. They clearly hope that you are either too stupid to notice or too tired to care. A written agreement means little to these people - as do good business ethics or decency. As for the positive reviews, take them with a grain of salt. Anyone can have their friends and family post good things on these boards. My account is genuine and true. STAY AWAY from APPLE. Better to pay a little more, stay local and know exactly with whom you are dealing. More

Helpful 5

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Both Eric G and Eric N answered all of my questions honestly and thoroughly. They also were able to offer a comparable price to another dealership where I was considering my purchase until I met with honestly and thoroughly. They also were able to offer a comparable price to another dealership where I was considering my purchase until I met with both of them. More

Helpful 4

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We were hesitant to purchase from a dealer that was 4 hours away and out-of-state, but Apple had the best price and we went for it. Everything about the sale went smoothly. When we returned to PA, howeve hours away and out-of-state, but Apple had the best price and we went for it. Everything about the sale went smoothly. When we returned to PA, however, the truck would not pass the state inspection. We called Alan and let him know and they made everything right! They paid for the repairs in our home state that were necessary to pass inspection! They have a high level of integrity and we would recommend them to anyone! More

Helpful 3

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Bought a used Honda Element online, working with Eric Nichols. Eric was great in providing details about the car and about how to go about purchasing long distance. When I flew in to pick up the car, E Nichols. Eric was great in providing details about the car and about how to go about purchasing long distance. When I flew in to pick up the car, Eric set up a limousine service to take me from the airport to the dealership and I was driving out of the lot in my Honda in 30 minutes. Great way to purchase a car; and great service from Eric and Apple Honda! More

Helpful 2

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