Eric Rivera
Eric Rivera at John Thornton Buick GMC

Eric Rivera | Page 3

Service Advisor

John Thornton Buick GMC

1492 N Hwy 27
Carrollton, GA 30117

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rated
108 Reviews
not yet
rated

108 Reviews

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108 Reviews of Eric Rivera

January 13, 2021

Dealership Rating
Employee Rating

The dealership is very professional and always very clean. The maintenance performed on both of my GM vehicle's is excellent. Will continue to be a customer in the future 👍 More

by Mark West
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Jan 19, 2021

John Thornton Buick GMC responded

Thank you for your review! We are happy to help and look forward to assisting you in the future.

January 08, 2021

Dealership Rating
Employee Rating

Polite and attentive service dept. can do attitude with fast professional service to my vehicle.. thank you and good job. I will continue to carry my vehicles here. More

by D C Purvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Jan 12, 2021

John Thornton Buick GMC responded

Thank you for your review! We are so glad that we could exceed your expectations and look forward to assisting you in the future.

January 06, 2021

Dealership Rating
Employee Rating

Eric is always so great to work with. He always makes sure we are taken care of and happy with our service! He makes doing business at Thornton a pleasure. More

by Kristi A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 12, 2021

John Thornton Buick GMC responded

Thank you! We are so glad that Eric can assist you with your service needs.

January 05, 2021

Dealership Rating
Employee Rating

Employees were all pleasant and friendly. Work was done thoroughly and in a timely manner. It was a completely satisfactory visit and I would strongly recommend this dealer to others. More

by nbarnes01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Jan 12, 2021

John Thornton Buick GMC responded

Thank you for your recommendation! We are so glad that we could exceed your expectations while your vehicle maintenance was being completed.

January 03, 2021

Dealership Rating
Employee Rating

Dropped off SUV and got SUV back with same issue after stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back t More

by Jaquelcook71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 31, 2020

Dealership Rating
Employee Rating

Excellent service and employees. I like the fact that they get me in and out as quick as possible. The waiting room is always clean. More

by Lpm252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Steven Packard

Jan 02, 2021

John Thornton Buick GMC responded

Thank you! We are so glad that our service department can assist you with servicing your vehicle and give you the best experience possible.

December 23, 2020

Dealership Rating
Employee Rating

Terrible experience. Bought my new 2020 GMC Denali Carbon Pro Duramax truck in July. Since new it has had a vibration between 70-80mph. Took my truck in for the 7,500 complimentary first GMC service More

by ktmsmr12
Customer Service
Recommend Dealer
No

December 22, 2020

Dealership Rating
Employee Rating

Always excellent service and friendly personal service from all. Merry Christmas! Would recommend to other people. If I need a new car I will certainly come back to your dealership. More

by Rhanhomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard, None known

Dec 28, 2020

John Thornton Buick GMC responded

Merry Christmas! We appreciate your recommendation and your business. We are always happy to help.

December 22, 2020

Dealership Rating
Employee Rating

Everyone there wass awesome they went above and beyond to service my needs could not have asked for any better service. Went above my expectation of quality work. Never disappointed More

by Glenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Dec 28, 2020

John Thornton Buick GMC responded

Thank you! We're so glad our service team could assist you with keeping your vehicle on the road.

Dec 28, 2020

Glenda responded

Thank you again to everyone there! Y:all were awesome! Glenda Smith 2018 GMC Acadia shift to park issue!

December 22, 2020

Dealership Rating
Employee Rating

These guys are great! I mean from the moment you are greeted until the moment you leave...everything was explained thoroughly and I was kept informed about all that was going on with my van. More

by B Boyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Dodson, Isabelle Thomas, Michael Conner, Joanna Thigpen, Tanya Byers, Anthony Gray , Shannon Cheatwood, Shane Hammond, Steven Packard

Dec 28, 2020

John Thornton Buick GMC responded

Thank you for your review! We are so glad that our team could assist you with a great experience.

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