Ryan Dodson
Ryan Dodson at John Thornton Buick GMC

Ryan Dodson

New Cars Sales Manager

John Thornton Buick GMC

1492 N Hwy 27
Carrollton, GA 30117

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29 Reviews
not yet
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29 Reviews

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29 Reviews of Ryan Dodson

December 23, 2023

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Employee Rating

I had a great buying experience with Isaiah and Anthony. Didn’t feel pushed at all to make a decision and it was an easy conversation. More

by mike_luoma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 03, 2023

Dealership Rating
Employee Rating

While there purchasing our XT4 I was concerned about being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it More

by char.cearns
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 07, 2023

John Thornton Buick GMC responded

We are sorry that your experience was anything less than satisfactory. We place the highest priority on our customer service and making sure that your vehicle suits your needs. It is my understanding that the cargo net has finally arrived and been mailed to you, but if you have any issues with it, please let us know so that we can assist.

Aug 07, 2023

char.cearns responded

I am very pleased to say it's been only 4 days and I have my new cargo net in my hands. Thank you Justin for getting this to me so fast, I appreciate your very prompt attention to this matter. I totally feel confident their word. I would recommend John Thornton Buick GMC to others. Again I thank you for your help and prompt response with this issue.

May 03, 2023

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Employee Rating

Prices were great and they even delivered it 6. 5 hours away. But they were very pushy on the financial end. We had a draft check from our credit union but they were not willing to wait until the fu More

by Tredlin05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Jones

May 08, 2023

John Thornton Buick GMC responded

Thank you for your feedback. We are so glad that we were able to assist with competitive financing and deliver the vehicle to your door. We hope you enjoy your new Yukon XL!

November 16, 2022

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Employee Rating

BEWARE: Purchased 2022 Sierra 2500 HD on July 28,2022. On August 27th, we noticed back bumper bent. Looks like it happened during delivery from car hauler. Contacted dealership immediately. Ask us to brin More

by Wooten2360
Recommend Dealer
No
Nov 18, 2022

John Thornton Buick GMC responded

The vehicle was inspected at delivery with no issues. We have offered multiple times to fix the bumper at cost to assist you and are still will doing to do so. There were multiple people involved on your end and ours and multiple phone conversations, so I am not sure where there was a communication breakdown, but after talking, we are selling the bumper at cost with us covering shipping. We take pride in taking care of our customers.

March 04, 2021

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Employee Rating

Very dishonest and not friendly. When they sale you a car they don’t care about helping you anymore. All they care about is making a sale. They were making fun of a customer I guess they didn’t think I could More

by KENDRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Anthony Gray

Mar 24, 2021

John Thornton Buick GMC responded

Our team places the highest importance on customer service and helping our customers with any of their vehicle needs. We apologize if your experience with us did not reflect that. We would love the opportunity to discuss this further with you. Could you give us a phone number to reach you at?

February 10, 2021

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It was INCREDIBLY SLOW. So very slow. There was physically going back and forth between two buildings by staff to work on my deal as though they couldn't call. Nobody seemed to care that it was tak More

by pnutmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Isabelle Thomas

Feb 13, 2021

John Thornton Buick GMC responded

Thank you for your feedback. We strive to assist our customers in a timely and professional manner and apologize if you feel your visit didn't reflect that.

February 08, 2021

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Employee Rating

I was very pleased with the service me and my wife received at this dealership. Bill was very patient with us as we were trying to decide on a vehicle to purchase. Big thanks goes out to the new car s More

by kgrier9321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shannon Cheatwood, Bill Kent

Feb 13, 2021

John Thornton Buick GMC responded

Thank you for your recommendation! We are so glad that Bill, Ryan, and Shannon were able to assist you with finding the best vehicle for yall. Enjoy your new vehicle.

January 23, 2021

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Employee Rating

I have been a customer of this dealership since 1966. I bought my first car from Grady Walker, and the dealership is still a great place for me to buy a car. This time: “thanks Train”. More

by LEXONJON
Recommend Dealer
Yes

Other Employees Tagged: Matthew Lipscomb, Michael Conner, Joanna Thigpen , Shannon Cheatwood

Jan 26, 2021

John Thornton Buick GMC responded

Thank you for your review and your continued business! We are so glad that we have always been able to assist you with your vehicle needs and look forward to assisting you in the future.

December 22, 2020

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Employee Rating

These guys are great! I mean from the moment you are greeted until the moment you leave...everything was explained thoroughly and I was kept informed about all that was going on with my van. More

by B Boyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Isabelle Thomas, Michael Conner, Joanna Thigpen, Eric Rivera, Tanya Byers, Anthony Gray , Shannon Cheatwood, Shane Hammond, Steven Packard

Dec 28, 2020

John Thornton Buick GMC responded

Thank you for your review! We are so glad that our team could assist you with a great experience.

December 17, 2020

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Employee Rating

I had a very good experience with John Thornton Cadillac. Everyone was friendly yet professional. Jon Day was my sales person and when I am ready for another car. John Thornton will be my first stop. More

by coardesa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Conner, Jon Day

Dec 21, 2020

John Thornton Buick GMC responded

Thank you! We are happy John and our team could assist and look forward to helping you in the future.

1

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