Eric Romanoff | Page 2

Breath of fresh air! Not your typical car dealer experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car guy, and a Ford guy, i currently have almost 300,000 on my E-150. And these are all just a bunch of really nice car guys who clearly enjoy their job. And my wife is not just happy with her new Flex, shes thrilled with it. And Jeffery Taylor my sales consultant even filled the gas tank up. Very cool. More

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Terrible Service Department (Managers, Service Writers, etc. I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking a I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking and what looked to be coolant leaking at the head gasket. I took it back to Ken Grody Ford on 12/17/2015 with only 3,400 miles, this is where all the problems started. I checked it in with Luis Ramirez and gave him specific locations of all the leaks that were easily seen by the eye. After 4 days I was told there is no coolant leak no rac n pinion leak and they would replace a bolt the was the cause of oil pan leak ( not replacing the gasket). I went down myself showed the tec the leaks and even talked to Eric Romanoff who said "if its a head gasket we will just replace it, its that easy." Needless to say I still do not have my truck back and now they are saying it needs a new head and they are replacing the steering Rac. All the supposed parts they are replacing were noted on 12/17/2015 it is now 1/26/2016 I have made 1 payment and 1 6 month insurance payment of 900.00 all in the time Ford has had my truck. I was also told it was done in early January I picked it up looked under it, the leaks were worse then when I dropped off. I have had so much misinformation from the service department including Eric Romanoff that I was forced to open a claim through Ford Customer Care to help with communication of the Dealer. At 33 days I also had to file a Dealer Buy back Claim. In the last 15 years my wife and I have bought 5 cars from Ken Grody and I can assure you that I WILL NEVER BUY FROM KEN GRODY AGAIN OR SERVICE MY VEHICLES THERE EVER AGAIN. This has been a terrible experience paying for a $45,000 truck and get the run around like this. I own a repair shop in the neighboring city of Fullerton, and will be advising all my customers of the experience. If I could rate this Dealership a ZERO I would. More

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Great Service I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind and understanding. his in my opinion is a very top notch service department. I will continue to use them with my new purchase of my ford F150. thanks, Sherrie More

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As af right now I'd only give 2 of 5 stars. Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 time Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 times so far.. never get straight answers and nobody accountable yet?? I bought a used Focus from Ken Grody Ford and thus far a LEMON!!! Should have kept the 2007 I traded in, bad mistake. Was promised a re-imbursement for money spent on a dead battery due to bad cables... Still not fixed and No $$$ paid back yet. Final review will come when I hear back from the Service Director. More

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Grody has an ebay account. I bought a Roush wing from them, paid immediately, Never recieved it. Never answered multiple emails. Got a Paypal refund, then they immediately relisted the wing for the price them, paid immediately, Never recieved it. Never answered multiple emails. Got a Paypal refund, then they immediately relisted the wing for the price i paid for it. UPDATE: Problem resolved. More

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