Erica Hernandez
Erica Hernandez at Momentum BMW MINI
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Erica Hernandez

Client Advisor New & Pre-Owned Sales

Momentum BMW MINI

9570 Southwest Freeway
Houston, TX 77074

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5.0
27 Reviews

Hello I’m a Mother of 5 and a Houstonian!! I’ve been in car advising for 8 years and at Momentum BMW for 13 years!! Love what I Do and Love Helping People most of all!

Dealership Experience

12 yrs, 11 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

27 Reviews

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27 Reviews of Erica Hernandez

May 04, 2024

Dealership Rating
Employee Rating

Erica Hernandez at the mini dealership was extremely helpful, honest and very knowledgeable. This is my fourth mini and I couldn’t be more happy. I purchased another manufacturer car, sold it after two More

by Les
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 07, 2024

Momentum BMW MINI responded

Les, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2024

Dealership Rating
Employee Rating

This is my 4th mini. Beat sales people and service. That’s why I keep coming back…Well the Mini cars as well. More

by Les
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 04, 2024

Momentum BMW MINI responded

Les, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2024

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very fast. service advisor was so nice to me and kept me updated the entire time. the lobby was very clean and cozy. yummy coffee and snakes while i waited(didn More

by mariagleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Momentum BMW MINI responded

Hi Maria, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 27, 2023

Dealership Rating
Employee Rating

I was routed to Momentum BMW through my Costco membership. Erica Hernandez was my salesperson. She was patience while interacting with a indecisive customer. More

by krs301726
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake and Walter

Nov 30, 2023

Momentum BMW MINI responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2023

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Superb service dept each time I’ve had to go for my 2013. Now I have a new car that will go there, been a customer for 20 yrs More

by cleeptx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tatiana Curo

Sep 08, 2023

Momentum BMW MINI responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 28, 2023

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Employee Rating

Geoffrey Anderson provided excellent customer care and follow through. My vehicle looks brand new. I highly recommend Mr Anderson and Momentum Collision Center More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoffrey Anderson

Aug 02, 2023

Momentum BMW MINI responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2023

Dealership Rating
Employee Rating

Cedric Ross is always a pleasure to work with. He is straight forward with the work that needs to be done and professional. More

by clagera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Ross

Jun 30, 2023

clagera responded

As noted above, Cedric Ross is great to work with. My vehicle is always in the best hands when it’s with him.

June 12, 2023

Dealership Rating
Employee Rating

Erica and Tommy was phenomenal and made me feel as a valued customer from the minute I walked in that door. So far the people I've met at that dealership have been very helpful and I look forward to a v More

by Theo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 18, 2023

Momentum BMW MINI responded

Theo, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 08, 2023

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Employee Rating

Cedric is [and will always be] my service person! His professionalism, his honesty and his kindness is always a pleasure when I come in! More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2023

Momentum BMW MINI responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Momentum BMW! We hope to be of service to you again in the future. Best wishes, Momentum BMW

April 25, 2023

Dealership Rating
Employee Rating

I am ALWAYS treated with the upmost respect and as if I'm the only customer at the dealership at the time. Tommy Kuranoff, Caprisha and Erika are great to work with. I am a return customer for a reason. I wi More

by Josh LaRocca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tommy Kuranoff, Caprisha Pete Grant

Apr 28, 2023

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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